Company Description Blue Acorn iCi, an Infosys company, is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enable clients to navigate large-scale, digital transformation programs.  Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology and more. Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands!  Position Overview We are seeking a highly skilled and detail-oriented Adobe Real-Time Customer Data Platform (CDP) Operations Specialist to oversee the smooth operation of shift activities, manage task prioritization, and coordinate issue resolution across teams. This role requires an individual with technical expertise in Adobe Experience Platform components and outbound marketing tools, coupled with strong leadership and communication skills. Primary Responsibilities + Shift Operations Management: Oversee daily shift activities, ensure smooth task prioritization, and resolve operational issues effectively. + Issue Escalation: Act as the primary point of contact between engineers and management for escalating critical issues. + Reporting: Generate and present weekly reports summarizing incidents, resolutions, SLA compliance, and opportunities for process improvement. + Collaboration: Coordinate efforts between cross-functional teams to ensure operational efficiency and alignment with business objectives. Required Skills + Adobe Experience Platform Expertise: Proficiency in Real-Time CDP (RT-CDP), Adobe Journey Optimizer (AJO), and Customer Journey Analytics (CJA). + Familiarity with FAC and Data Distiller is a plus. + Google Cloud Platform Knowledge: Hands-on experience with GCP components such as BigQuery, Dataflow, Composer, GCS, and Monitoring tools. + Marketing Tools Proficiency: Familiarity with outbound marketing platforms such as Salesforce Marketing Cloud, Meta, and TikTok for effective data integration. + Team Management: Strong leadership, communication, and task management skills to drive collaboration across teams. Key Objectives + Seamless Shift Handover: Ensure handovers include proper documentation and clear communication. + SLA Compliance: Monitor and maintain compliance with Service Level Agreements for response times and issue remediation. + Problem Analysis: Identify patterns in recurring issues, perform root cause analysis, and propose long-term solutions. + Automation & Monitoring: Discover opportunities for new monitoring processes and automation to reduce manual workload and improve operational efficiency. Preferred Qualifications + Experience in operational roles within data-driven marketing environments. + Knowledge of additional CDP platforms or data orchestration tools.   Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location. Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice. Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: engagement@blueacornici.com. California applicants: Please click here for CCPA disclosures. Powered by JazzHR