Spain
1 day ago
Adv Customer Service Support Snr Manager

Lead and manage team of Datacenter Technicans, responsible for the availability of Oracle’s Cloud Infrastructure in data centers for our Spain region. 
In addition responsible for leading a team of Customer Success Engineers and Field Technicans assigned for delivery of on-site break & fix, installations and proactive services in a defined territory. 

The role involves significant communication at all levels internally and externally.

Requires a 7x24-hours commitment to participate in the manager on duty oncall rotation program.

This role is a manager of multidisciplinary individual contributors at scale within a Cloud Data Center space and HW Field Support territory. 
You should be an experienced IT Professional with people management ability and a deep technical grounding in the physical aspects of IT Service Delivery.

Career Level - M3

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