Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

The Advance Planning Funeral Director is accountable for serving client families by making pre-need arrangements with a focus on community engagement and advance-planning services. This role is responsible for serving families across multiple communities centered on various locations and provides exemplary personalized service. This role plays an essential role in generating revenue for the location as well as acting as the primary contact for families.

JOB RESPONSIBILITIES

Lead Generation

Holds self-accountable for prospecting a minimum of 1-2 hours each dayObtains referrals from families served by the locationNetworks and builds community and civic relationshipsExplains and presents presentations to families served and referred familiesMaintains and tracks activity levels to ensure productivity

Build Relationships with Families

Responds to client inquiries in a timely, respectful, sensitive and professional mannerConnects with families through listening, honest communication and genuine concernDevelops an understanding of each family’s unique needs and offers solutions that provide value to themStays in touch with families to ensure satisfactionPrepares for all appointments and performs all procedures with professionalism and attention to detailFollows through on all customer problems and requestsBuilds trust-based relationships to earn the right to ask for referralsEarns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the futureCollaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality serviceThoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or salesShares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS

Education

High school diploma or equivalent1-2 years of college or an equivalent of education and experience

Experience

High school equivalency and 1-2 years of college or an equivalent of education and experience1-2 years of customer service or sales industry experience preferred

      

Licenses

Current state/province issued driver’s license with an acceptable driving recordInsurance license if required by state/province law and as prescribed by each state boardState Funeral Directors LicenseFuneral Directors License

Knowledge, Skills and Abilities

Must be able to pass the Company’s internal presentation certification within thirty days of hireAbility to work a number of evenings and or weekends every monthAbility to drive frequentlyAbility to obtain and maintain an insurance license if required by state/provinceFlexible hours but, at times must have the ability to work up to 12 hours in a dayAbility to treat others with empathy and respectKnowledge of computers and some softwareCustomer service skills

Target Total Cash 78,000 Base pay hourly rate  16.00.  

This role is eligible for Commissions based on exceeding defined quotas.  Commission plan includes biweekly, monthly, and rolling three month commissions.

MedicalDentalVisionFlexible Spending Accounts (health care and dependent care) *Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 11215-3905

Category (Portal Searching): Sales

Job Location: US-NY - Brooklyn