Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here.

What We Offer:  

The Advanced Inside Sales Representative role offers growth potential opportunities, professional development, an engaging team environment, the ability to work a hybrid schedule, and amazing benefits.

What You'll be Doing:

As an Advanced Inside Sales Representative, you'll be managing our prospecting function for Wolters Kluwer CT Corporation. Your primary responsibility is providing marketing qualified leads to assist sales personnel in meeting or exceeding their sales goals. Your time will be spent vetting, qualifying and prospecting new customers for sales.  Prospecting activities include learning and staying informed on the complex and comprehensive CT suite product line; updating the sales CRM database (salesforce.com); managing time and resources effectively; representing Wolters Kluwer within the industry and territory; and contributing to sales marketing campaign planning and lead generation activities. This position requires excellent communication skills (oral & written) and the ability to work effectively and efficiently.

Key Tasks: 

Provide customer sales qualification by fielding inbound telephone, web and email activity coming from the CT websites and route the requests to the appropriate internal teamsOutreach and campaign follow-up to new customers (“prospects”) and existing customersCross-sell/upsell of new solutions to existing CT subscription customers as directedSupporting and assisting with CT subscription renewal motionVetting, qualifying and prospecting new customers for sales.Learning and staying informed on the complex and comprehensive CT suite product lineUpdating the sales CRM database (salesforce.com)Managing time and resources effectivelyRepresenting Wolters Kluwer within the industry and territoryContributing to sales marketing campaign planning and lead generation activitiesManage and maintain the prospector inbound web form queue in Saleforce.comComply with all lead-management-related service-level agreementsConduct customer/prospect account research (web, D&B, Top LF, Global top 2000) to identify and warm up new opportunities for the sales teamGenerate marketing qualified sales leads via outbound call and/or email initiatives. Outbound lists include, but are not limited to marketing campaign follow-up, event registration, etc.Regularly check-in with sales managers to gather feedback, help create reports and improve the prospecting workflowsList compiling, clean-up and preparation for prospecting team activitiesScheduling customer meetings for salesManage incoming communications to the prospector mailbox.

You're a Great Fit if You Have/Can:  

Associate degree or equivalent experience1-5 years telemarketing and/or inside sales experienceA proven track record of strong client relationships.Excellent client service skills.Excellent written and verbal communication skillsExperience in the legal services industryDemonstrated ability to meet and/or exceed determined activity quotas.Experienced CRM User (salesforce.com preferred)Strong Excel skillsA proven track record of strong client relationshipsGo into and are located within 50 miles of one of our CT offices, to work a hybrid schedule (Office locations: Contact Wolters Kluwer | Wolters Kluwer )

Also Helpful if you have/know:

Salesforce.comDunn & BradstreetHooversMicrosoft TeamsOther Knowledge, Skills, Abilities or Certifications: Tele-sales solutions selling techniquesProficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)Experience with Salesforce.com,Experience with IVR/VOIP phone system preferred

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Additional Information: 

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html  

 

 Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. 

 

 The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They’re not intended to be an exhaustive list of all duties and responsibilities and requirements. 

Compensation:

Target salary range CA, CT, CO, HI, NY, WA: $61,650-$85,200