Title: Advanced Office Clerk This position is contingent upon contract award Belong. Connect. Grow. with KBR. KBR is a recognized industry leader in Health and Human Performance, supporting our Nation’s Warfighters and their families across the globe. We have been selected as a Large Prime Contractor by the Defense Health Agency to provide Medical Support Services at Medical Treatment Facilities across the Country. KBR is seeking an Advanced Office Clerk in a military healthcare facility to provide administrative and clerical support to ensure efficient operation of medical services. This role involves handling patient records, scheduling appointments, and assisting military personnel, veterans, and their families with healthcare-related tasks. RESPONSIBILITIES: + Answers main office phone line. Directs telephone calls to appropriate section for assistance. Take messages as required. + Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types. + Maintains appointment schedules using government computer systems and standard protocols and procedures. Validates basic CHCS/AHLTA/MHS Genesis patient demographic information prior to booking appointment for patients. Make required updates. + Maintains accurate and up-to-date patient schedules and logs. Utilized government computer system tools and standard protocols and procedures (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing. + Call patients as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF. + Obtains updates and files medical records. Obtains documentation as requested by healthcare providers (test results or documentation not yet filed in records). + Organizes and researches patient records, extracts needed information, and review records for completeness, accuracy, and consistency within established guidelines. + Initiates and locates patient medical records. Maintains medical records in accordance with prescribed directives. + Conducts daily pull, delivery, and retrieval of patient records. Ensures arrival of medical records prior to appointment(s). + Prepare reports regarding record statistics as necessary. Participates in records review as part of the facility’s quality assurance program and in accordance with accreditation standards. + Retires medical records in accordance with regulatory procedures and guidelines. Knowledge of: Unique Military Health Care Systems/Procedures: • Armed Forces Health Longitudinal Technology Application (AHLTA) • Composite Health Care Systems (CHCS) and/or MHS GENESIS • Defense Enrollment Eligibility Reporting System (DEERS) • Military Filing System – by sponsor social security, terminal digit order, color-coded and blocked filing system. • Contents of a military medical record, layout, sections, family members prefix designation, forms used in a MTF, and the medical record tracking procedures. REQUIRED EDUCATION/EXPERIENCE: Education: High School Degree General Educational Development (GED) equivalency and medical terminology. Experience: At least one year in medical office scheduling, in an office setting, or at least one year in relevant experience or specialized Registered Health Information Technician (RHIT) or Registered Health Information Administrator certification required. Ability to type a minimum of 50 words per minute with accuracy. Work Environment/Physical Requirements: The work can be sedentary. However, there may be some physical demands. Requirements include walking, standing, sitting or bending. Must be able to carry 25-50 pounds and reach high shelving units with the assistance of step ladders to retrieve and file medical records. Basic Compensation: $39,300 - $59,000 The offered rate will be based on the selected candidate’s working location, knowledge, skills, abilities and/or experience and in consideration of internal parity. Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance. KBR Benefits KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development. Click here to learn more: KBR Benefits New | KBR (https://careers.kbr.com/us/en/kbr-benefits) Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together. KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.