MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Advanced Security Technician - Service in the Charlotte, NC area to support our fast-growing Security division.
MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.
WHAT YOU WILL BE DOING:
Servicing physical security systems/platforms, including CCTV, access control systems, intrusion detection, communications, and many other low-voltage systems. Handling routine and non-routine customer service calls, including scheduled maintenance, emergency, and after-hours requests. Diagnosing, troubleshooting, repairing, and replacing parts and systems as well as installing as needed in projects.Applying strong troubleshooting skills to identify and resolve issues in malfunctioning equipment or software.Maintaining awareness of new and emerging technologies and their potential application on client engagements. Working with trades and subcontractors assigned to projects. Acting as a lead tech on smaller servicing projects.Performing other duties and responsibilities as needed.
WHAT YOU WILL BRING TO THE TEAM:
3+ years of experience servicing enterprise-level physical security systems and platforms (Access Controls, CCTV, Intrusion / Burglar, etc.) Strong programming skills.The proven ability to troubleshoot issues and identify solutions.Ability to oversee and train others on diagnosing, troubleshooting, repairing, and replacing defective parts and debugged systems.Ability to obtain appropriate licensure. Solid written and oral communication skills to effectively communicate with customers.
YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:
The physical environment requires the employee to work inside and outside in heat/cold, wet/humid, and dry/arid conditions.
While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; utilize personal protective equipment to prevent exposure to potentially hazardous materials, lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; be able to handle semi-frequent stressful conditions (cardiovascular), frequently work in outdoor weather conditions, frequently move equipment weighing up to 50 pounds, occasionally ascend/descend a ladder, operate a motor vehicle, frequently position self to maintain computers or other equipment as needed.
On-call for critical systems maintenance may be required. First shift hours Monday – Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.
TRAVEL REQUIREMENTS:
Travel as necessary to support company and customer needs.
WHO WE ARE
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
WHAT WE BELIEVE
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA; it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”
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