Client Reference Code: 2024-42652

This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week

JOB SCOPE

Under limited supervision, responsible for engineering activities that maintain and enhance the company's advanced video and signal processing hardware, software and electrical systems.  Designs, implements, monitors, enhances and troubleshoots systems in assigned areas.  Works closely with Headend operations staff on system design and configuration.

DUTIES AND RESPONSBILITIES

Advanced configuration and support of advanced video equipment (e.g. VOD, controllers, multiplexing, digital transport, edge QAM).Work with Engineering to design and test system designs.Develop, design and implement electronic systems including audio, video and other multimedia equipment.Analyze and evaluate new or improved electronic components. Identify, resolve and escalate as required operational and design issues through data analysis and recommend solutions to make systems more efficient.Work with the field on the implementation of network related projects and other standardization efforts. Work with vendors and Engineering to resolve issues and design flaws. Perform detailed problem diagnosis, track and update problems in trouble ticketing system.  Develop problem resolution procedures required to meet serviceability requirements. Function as lead level and provide technical guidance and assistance to other support teams across enterprise. Provide mentoring to associated staff as needed.Perform other duties as requested by supervisor.Adhere to industry specific local, state, and federal regulations, as applicable.Know, understand and follow company policies.

BASIC / MINIMUM QUALIFICATIONS

Bachelor´s degree in Computer Science, MIS, Engineering or equivalent technical field or work experienceIndustry and vendor specific certifications and training (NCTI, SCTE, BCT/E)Minimum five (5) years of video networking technologies experience Must be able to work the following shift: Wednesday thru Saturday from 9PM - 8AM 

REQUIRED JOB QUALIFICATIONS

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional mannerAbility to isolate and troubleshoot failed equipment, facility issues and other network components  Ability to make decisions and solve problems while working under pressureAbility to work with others to resolve problems, handle requests or situationsKnowledge and understanding of video, data and voice communications networks, IP networkingAdvanced IP networking knowledge, TCP/IP protocols, Routing, Switching, Routing protocols, ISIS, EIGRP, BGP, OSPF MPLS, TCP/IP protocols, SNMP, ARP etc.Advanced knowledge of UNIX and UNIX tools Advanced Knowledge of Motorola (DAC) and/or CISCO (DNCS) video delivery systemsAdvanced Knowledge of Microsoft Outlook, Excel and WordAdvanced Knowledge of Microsoft Visio or equivalent design software

Experience with IP and MPEG Protocol Analyzers

Experience with project management 

PREFERRED QUALIFICATIONS

Ability to write scriptsKnowledge of company products, services, and NOC proceduresKnowledge of network and element management systemsCisco CNNA or equivalent certification or networking familiarity

WORKING CONDITIONS

Work in a 24x7, fast paced environmentScheduled on-call dutyExposure to continuous moderate noiseWork in temperature controlled environment Travel required

Job Code : EVD310

2024-42652
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2024-11-01 06:39 PM (UTC) and will be extended if necessary.

The base pay for this position generally is between $75,200.00 and $120,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

FCC Unit: 13541 Business Unit: Network Operations Zip Code: 80111

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