Posted Date :

14 Nov 2024

Function/Business Area :

Customer Service

Location :

Thane

Job Responsibilities :

1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Increase, develop and retain customer base through relationship
building and service
11. Follow all contact center policies, procedures, code of conduct and
legislative requirements

Education Requirement :

10 + 2 / Graduation degree in any discipline

Experience Requirement :

Fresher / 6 months - 2 years

Skills & Competencies :

1. Basic computer knowledge
2. English reading and writing
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset

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