Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is looking for an experienced Pre-Sales solution consultant to join our Global Partnerships and Channels team in support of the sell-through motion for our top global partners.  The sell-through motion encompasses both service provider and resell.  An Advisory Solution Consultant identifies and aligns ServiceNow capabilities to drive business outcomes for our partners’ use of NOW solutions, both internally (i.e. partner's CIO is the customer) and as part of their service offerings (ServiceNow is embedded in a service the partner sells to an end customer). In this role, you will work in close collaboration with a ServiceNow Global Partner Seller(s) to build and execute a partner business plan. Activities include providing pre-sales support, technical product and architecture advice, and delivering on-going communication of the latest ServiceNow capabilities as aligned to the strategic priorities defined in the business plan. This is a top-level individual contributor role, with commensurate expectations of performance, professionalism, integrity, and problem-solving skills. Candidates for this role should live in the US time zone.

What you get to do in this role:

Work with a spectacular team of seasoned alliances professionals in a positive, inclusive, diverse, and highly collaborative work environmentWork with the top 10% of partners in ServiceNow’s partnerships and alliances ecosystemPractice true business value selling, with a strong sales support frameworkDesign and launch differentiated service provider offerings; see your work have an impact!Work with the industry-leading NOW platform and solutionsSupport Proof of Concept/Proof of Value engagements with our partnersStay current on ServiceNow product developments/releasesProvide thought leadership and collaborate with cross functional teams to ensure partner and end-customer success is achievedParticipate in and deliver Business Reviews and executive briefingsProvide mentoring and training to peers and other colleagues within our organizationIdentifying, leading and contributing to the creation of best practices, white papers, workshops, technology days, “lunch and learns” etc.  

Experience that will help you stand out:

Previous pre-sales experience working with BPOs, SIs, and top tier consultanciesExperience building and launching service provider offeringsPrioritisation and focus - ability to cover a complex territory that may include multiple partners, quickly triage/identify which partners will generate the most revenueExperience with the ServiceNow product suite or competitive product suites highly desirableA current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist)ServiceNow platform development experience

Qualifications

To be successful in this role you have:

7+ years of pre-sales solution consulting or sales engineering experienceProficiency with the ServiceNow platform or technical expertise with cloud software solutionsExperience working collaboratively with product management, product marketing, partners, and professional servicesTerritory management skills, including pipeline building and working with Sales counterpart to guide execution excellenceBachelor’s degree or higher in business, IT, or communicationsWorking knowledge of modern web technologies and cloud computingExcellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automationExecution focus – proven track record of meeting or exceeding sales targetsNimble learning – ability to quickly grasp the essence of new issues and conceptsCollaboration – the ability to work across teams in a highly matrixed organizationInfluence – the ability to navigate complex partner organizations, identify stakeholders and power players, and build credibility and trust with themBias for action – someone who addresses new opportunities and challenges quicklyBusiness acumen – strong understanding of how consulting firms, IT service providers and business process outsourcers make money, as well as the industry pressures they faceAbility to work with a highly diverse set of partners, identify and respond to the unique needs of each one, with minimal guidance/supervisionTravel as necessary, up to 40%

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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