Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Associate

Job Description & Summary

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their Salesforce investment by managing the support and continuous transformation of their solutions in areas such as sales, service, marketing and customer relationship management.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Use feedback and reflection to develop self awareness, personal strengths and address development areas.Delegate to others to provide stretch opportunities, coaching them to deliver results.Demonstrate critical thinking and the ability to bring order to unstructured problems.Use a broad range of tools and techniques to extract insights from current industry or sector trends.Review your work and that of others for quality, accuracy and relevance.Know how and when to use tools available for a given situation and can explain the reasons for this choice.Seek and embrace opportunities which give exposure to different situations, environments and perspectives.Use straightforward communication, in a structured way, when influencing and connecting with others.Able to read situations and modify behavior to build quality relationships.Uphold the firm's code of ethics and business conduct.

Job Summary -   

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Use feedback and reflection to develop self-awareness, personal strengths and address development areas.

Proven track record as an SME in chosen domain.

Mentor Junior resources within the team, conduct KSS and lessons learnt.

Flexible to work in stretch opportunities/assignments.

Demonstrate critical thinking and the ability to bring order to unstructured problems.

Ticket Quality and deliverables review.

Status Reporting for the project.

Adherence to SLAs, experience in incident management, change management and problem management.

Review your work and that of others for quality, accuracy and relevance.

Know how and when to use tools available for a given situation and can explain the reasons for this choice.

Seek and embrace opportunities which give exposure to different situations, environments and perspectives.

Use straightforward communication, in a structured way, when influencing and connecting with others.

Able to read situations and modify behavior to build quality relationships.

Uphold the firm's code of ethics and business conduct.

Demonstrate leadership capabilities by working with clients directly and leading the engagement.

Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.

Good Team player. Take up cross competency work and contribute to COE activities.

Escalation/Risk management.

Minimum Degree Required (BQ) *:  

BE / B Tech / ME / M Tech / B.SC / B.Com / BBA

Degree Preferred:   

Bachelor's degree 

Required Field(s) of Study (BQ):   

Preferred Field(s) of Study:  

BE / B Tech / ME / M Tech / B.SC / B.Com / BBA

Minimum Year(s) of Experience (BQ) *: US

6 to 10 years of experience in Salesforce

Certification(s) Preferred:

Required Skills *:  

6 to 10 years of experience in Salesforce with following skills
 

Extensive experience working with Sales Cloud, Commerce Cloud, Service Cloud, Marketing Cloud.Experience with Salesforce APIs, Apex Triggers and Classes, SOQL, Force.com Tool and Toolkits.Experience in working with Salesforce Workflow Rules and Approvals, Visual Flow, Process Builder, and Salesforce limitations.Strong project experience in any one of the skill set like Salesforce Field Service Lightning,Docusign/CLM,Community Cloud,Salesforce - Commerce Cloud,Salesforce - Marketing Cloud,Salesforce - Pardot,Salesforce - Tableau and Salesforce - SlackExperience with REST/SOAP APIs (XML, JSON).User Interface: LWC, Salesforce Visual Force, HTML5, JavaScript, CSS, Lightening, jQuery, AJAX.Familiar with Salesforce Sites.Familiar with ETL tools (i.e., Mulesoft’s Dataloader).Experience with Agile development processes, continuous integration, deployments.Working knowledge of Jira or similar project management/issue tracking tools.Strong understanding of design principles, technically scalable data modeling, Force.com development best practices.Develop accurate estimates on level of effort for timely project execution.Review and assure quality in all code entering the codebase.Continually evaluate and refractor code base for increased extensibility.Proficiency in developing unit testing with assertions for core functionality.Comprehensive experience in debugging and troubleshooting in Salesforce.Self-starter who has the ability to multi-task in a dynamic environment.Take responsibility for end-to-end solution delivery for their respective tracks.Customer-focused attitude.Detailed-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models and technologies.Team player with strong communication skills.Good communication skills.Ability to problem solve high-level software and application issues.Unit/Integration testing and support of UAT testing including development of test scenarios if requiredData mapping and support of data cleanupGo-live readiness preparation including cutover activities if requiredHypercare coverage after go-live

 Preferred Skills *:  

Apex coding (absorbing/processing data)Integration of third-party applications (APIs: SOAP, REST, JSON)Automation (using Batch)Relational databases (SQL)Experience working on a team using Scrum or other Agile project frameworkExperience in web-designing, HTML5, CSS3, Hibernate, GitExperience in integrating Salesforce with other applications via real-time, batch, synchronously and asynchronouslyExperience in creating and managing complex workflow rules, data validation and triggersExperience in Salesforce Out of the Box functionalityExperience in data management and data loading tools such as Data LoaderStrong understanding of release management and change managementAbility to develop technical requirements, prototyping, coding, testing, deployment and support using Agile/Scrum methodologies.AutoRabbit - Devops tool experience..

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Active Listening, Analytical Thinking, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Salesforce APIs, Salesforce Customization, Salesforce Development, Salesforce Integration, Salesforce Sales Cloud, Self-Awareness, Teamwork, Well Being

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date