Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Our Customer Experience Center of Excellence is at the heart of our customer experiences as we have a unique focus on defining meaningful moments for those we serve. Our north star is creating heartfelt, personalized moments by listening to feedback to remove existing obstacles and simplify enterprise experiences. You are joining a team that cares for the well-being of our colleagues by working together in a supportive, collaborate and agile environment. **Position Summary** Seeking an experienced Insights Manager with great research, organizational and communication skills. The Aetna Insights Manager is an individual contributor role responsible for owning insights for Medicare, ACA, Commercial and Medicaid health insurance products by uncovering and synthesizing consumer attitudes and perceptions related to various elements of interest, experience, purchase, and retention. The Manager will work with Aetna business partners to understand business needs and context, then help plan actionable, insightful, timely, and cost-effective plans to uncover the relevant customer, prospect, and competitor truths. Learning plans will include a variety of methodologies and data sources (new custom research, ongoing tracking research, syndicated research, etc.), so this individual will need to be able to synthesize insights from a variety of sources into a complete and actionable story. This position will be remote with the option to work from one of the following CVS HUBS: + Hartford, CT + Woonsocket, RI + Wellesley, MA + New York, NY + Chicago, IL **Primary Job Duties & Responsibilities:** 1. Develop and execute individual learning plan elements to meet business partner objectives in an actionable, timely, and cost-effective way, including: + Meeting with multiple Aetna and CVS Health business partners to fully understand the research needs, business objectives, timing, and budget constraints, + Assessing the availability of existing data from a variety of sources to answer the objectives, and leveraging existing data into new summaries of insights whenever possible, + Managing projects end-to-end, including but not limited to: designing, kicking off, and conducting research, including study design, working with business partners on inputs, and fielding the study, either DIY or with a vendor, + Selecting, managing, and successfully working with research vendors. + Analyzing data, identifying critical insights, and crafting recommendations, conducting analysis, creating reports or dashboards where relevant, and + Sharing insights and recommendations with business partners and leaders to influence plans and executing follow up analysis and drill-down where needed. 2. Play an active role in colleague and stakeholder adoption of intelligence and insights by proactively disseminating primary and secondary insights related to topics of interest to the stakeholders by attending relevant meetings and offering the customers’ perspective in the meeting. Help introduce external perspectives, including new vendors and research techniques to Insights colleagues. 3. Lead / participate in efforts that help across the Customer Experience Center of Excellence as assigned by leadership (potential examples include screening new vendors, helping with ad hoc projects, sharing results across teams, cross-training in other lines of business, etc.). **Required Qualifications** + 5 years of overall work experience + 3+ years of experience with formal research methods, statistics, and analyses that are common in marketing research. + 3+ years of experience designing, planning, analyzing, and delivering successful qualitative and quantitative customer research across a variety of methodologies that meet business partner objectives. **Preferred Qualifications** + Strong analytical skills. + Independent project management skills: strong attention to detail and ability to proactively manage multiple priorities simultaneously (often about different subjects). + Compelling communication and storytelling skills, including communication of insights and recommendations both in writing and verbal presentations in a digestible manner that is actionable to the business + A growth mindset that includes the ability to accept and act upon feedback to broaden and improve your research and problem-solving skill sets. + A strategic mindset with an ability to connect insights across a variety of data sources and to link them to the operational and financial realities of the business. + Curiosity about our customers and a desire to drive a better and richer understanding of our customers and their needs deeper into the organization. + Ability to communicate clearly and effectively across internal team members, stakeholders and vendor partners + Experience both managing E2E strategic insight initiatives with vendor partners and also hands-on DIY skills executing market research qualitative and quantitative studies + PowerPoint, Word, and Excel and data visualization skills that result in compelling, professional presentations. + Experience working with or for health plans + Experience working win a complex organization across a variety of stakeholder groups. **Education** Bachelor’s Degree or equivalent (HS Diploma and 4 years of experience) Masters preferred **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $66,330.00 - $159,120.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits) We anticipate the application window for this opening will close on: 03/17/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.