Cairo, Egypt
144 days ago
After Sales Services Engineer (Egypt)

AFS ENGINEER DUTIES

Increase profit of AFS department (Promote Service package, No FOC Spare part, Consumable selling, Consultant, Trip preparation)Provide Monthly report activities, Technical Reports, Equipment Audit Reports, Thread production report all machines of responsible countries to AFS Manager.Provide Monthly E-ticket quantity of activity with responsible county (MTBF-MTRR-MTN COST)Identify recurrent equipment problems and transfer data to person in charge AFS Level 4 or design Dept.Provide Preventive Maintenance Schedule and actual for all Bartec Equipment to responsible countries

Installation and commissioning of all Dextra equipment-Responsible country 

Perform a full audit of equipment condition on arrival at site.Provide recommendations on the location, positioning of the equipment, working racks, services etc.Installation & commissioning of the equipment supplied from our workshops in Thailand and Oversea,Providing operational training onsite, operation training certificate, all documents relate to commissioning & obtain copies of signed documents to AFS SharePoint (Follow AFS CPM04)Provide the list of recommendations on PM, spare parts & consumables stocks to customerProvide Monthly E-training to customer which responsible by countryPerform E-commissioning where we have consultant or customer who already have

Troubleshooting/Preventive Maintenance/ Servicing Missions Audit customer 

Trouble Shooting once E-ticket created. Perform communicate with customer and provide remote trouble shooting to customer.  Once completed provide the list of recommendation spare part Provide Technical Service report to customer on problem, cause, repair, and any recommendations on elimination of the problemProvide machine audit and operation audit (Customer audit form) to customer and purpose service packagePreventive Maintenance: Perform preventive maintenance L3 100% Of Dextra machinesPreventive Maintenance: Follow up (Corrective Maintenance). Follow up purchasing item and logistics issue to customer and ensure part fitting properlyCorrective Maintenance:  Maintain Machine that own by Dextra as Dextra Standard.  (Audit report combine with. Control & Identify reason Free of Charge spare part to rental machine.Servicing Mission and Audit customersProvide technical Analysis and Customer Audit where necessary trips**All Above can be done by Sub-contract **

Ensure that nuclear safety always takes precedence over any other consideration

Adopt and encourage a questioning attitude.Communicate transparently to your management any issue you may have experienced, including any human, technical or organizational issue.Use and apply the documents validated in our quality system.Understand the root cause of potential issues encountered and use those experiences positively so that our company learn lessons from it;Challenge unsafe acts, behaviors, and conditions.Always solve the problems by the identification and elimination of the root cause rather than blaming individuals.

Collaboration and support world wide 

Travel where management requestedSupport remote AFS.

General requirements

Complete additional tasks as directed by management.Qualifications Requirements:Bachelor degree in Engineering or related fieldExperience in customer service role would be beneficialVery good command of spoken and written EnglishProficiency in Microsoft OfficeAbility to work in multiple projects and to work with little supervision. Submit Your Application You have successfully applied You have errors in applying Apply With Resume * First Name* Middle Name Last Name* Email* Mobile Phone Have you ever worked for Dextra Group in the past?*YesNo How did you discover this job advert?*Word of mouth Dextra websiteLinkedInJob boardsFacebook Social Network and Web LinksProvide us with links to see some of your work (Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium) +
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