We are passionate about creating some of the most awesome automobiles in the world. Founded in California in 2009, Singer Vehicle Design is a luxury brand with a global clientele and operations in the US, the UK, and Switzerland. Our mission is described simply as: "A Relentless Pursuit of Excellence.” The company has become renowned for its collaboration with owners of the air-cooled Porsche 911 in pursuit of bespoke restorations.
After Sales Technician II
Position Summary
Under direct supervision, the After Sales Technician II will work closely with the Final-Assembly/EOL, Post-Assembly, and Product Experience (PX) teams to care for client vehicles in need of varying levels of service and repair. This role is responsible for conducting PDIs, training and educating other Technicians, facilitating the warranty reporting process, diagnosing and repairing vehicle faults, installing vehicle updates and customer upgrades, performing routine service, and supporting Singer events such as component testing and client interactions in a manner that demonstrates, “Everything is Important.”
This is a fast-paced and exciting role which requires consistent high-level of performance and quality with strong emphasis on and value for customer satisfaction.
Essential Functions
Performs Porsche/Singer vehicle maintenance services as specified
Conducts Pre-Delivery Inspections and is a subject matter expert on the entire PDI process
Partners with and supports all Singer Engineering teams to provide feedback, assistance, and support on all prototype and production vehicles
Supports Singer production teams with training and education, both new hires and existing team members
Provides support to Engineering on work instructions and build process updates
Identifies and diagnoses customer concerns per manufacturers specification and guidelines
Documents cause of failure and correction to satisfy customers understanding
Uses diagnostic tools to test vehicle systems
Performs thorough inspection of customer's vehicle, reporting all required repairs and preventive maintenance
Performs tear downs, repairs, and upgrades to vehicles
Assembles vehicle components such as suspension, brakes, interior parts and panels, powertrain installation and removal, mounting and balancing tires
Diagnoses and repairs electrical faults with confidence
Performs quality inspections prior to returning the vehicle to the customer
Road tests and validates repairs, services, or upgrades
Works in a cross-functional team environment as a strong team player and demonstrate ability to work with other functional groups to achieve company-wide goals
Liaises with Product Experience team and Singer’s global partner network to assist in remote diagnosing and repairs of vehicles in the field
Travels to support on location vehicle repairs, customer events, and vehicle development as required
Performs other duties as assigned
Minimum Qualifications
High school diploma
Six (6) plus years of professional work experience
Experience with professional automotive, motorsport, or high-end restoration
Experience with engine and body control systems, data acquisition, hardware, and software tools
Ability to handle, repair and work around delicate cars and components
Must demonstrate proficiency in driving a manual transmission vehicle
Preferred Education/Experience and/or Certifications
Bachelor’s degree or certification and/or technical automotive program graduate
Prior experience or familiarity with Porsche vehicles (early models)
Prior experience in rapid growth environment
ASE certification preferred
Compensation
The starting pay range for this position is between $36.00 - $40.00 per hour. Actual compensation will be determined by skills, experience, and relevant education or training.
Skills/Abilities and Attributes
Knowledge of basic computer skills, including MS Office Suite
Excellent mechanical aptitude and troubleshooting skills
Ability to thrive in a fast-paced environment
Perfectionist mindset, with superb attention to quality and detail
Effective written and verbal communications skills; ability to express ideas clearly and actively listen to others
Team oriented, with a strong ability to multi-task and work in a fast-paced environment to meet multiple deadlines
Excellent time management with an ability to balance multiple projects and timelines
Strong organizational, problem-solving, and collaborative skills with the ability to prioritize efficiently and effectively within and across departments
Positive attitude and strong work ethic
Physical Demands/Work Environment
Must be able to travel both internationally and domestic as required
Must be able to sit or stand for extended periods
Must be able to bend, stretch, push, pull, and move with up to 10 lbs. of force
Must be able to lift 25 lbs. regularly with occasional lifting of 50 lbs.
Must be able to continuously perform repetitive tasks and possess manual dexterity
Must be able to work in a variety of indoor and outdoor environments throughout all seasons
Must be able to work an early, non-standard schedule and work overtime when needed
Must be able to wear appropriate PPE to protect against exposure to exhaust gases and noise
Must maintain a valid California Driver’s License with a good driving record and appropriate insurance limits and/or be insurable under the Singer’s company vehicle insurance policy
Benefits
Singer employees enjoy generous paid time off, low-cost health insurance, a 401(k) plan with a company match, life and AD&D insurance, long-term and short-term disability, Snap-On tools for our techs, and continuous opportunities for learning and advancement within the company.
Equal Employment Opportunity
We are committed to building a team that includes individuals from different cultural backgrounds, ethnicities, genders, ages, sexual orientation, and physical abilities, reflecting the diversity of the communities where we work and live.
Department: Product Experience
This is a non-management position
This is a full-time position