Summary of Job Purpose: The Aftermarket Administrator is a mid-level position that supports the

Accounting Departments by paying aftermarket warranty payments to third party vendors. This position

requires software competency and requires exceptional attention to detail and document management

skills. The ability to work as a team and have great time management skills is strongly recommended. The

primary duties and responsibilities for this position include the following but others can be assigned:

Essential Duties and Responsibilities:

Responsible for remittance and cancellation of aftermarket products purchased by the customer. This role ensures efficient policy administration, excellent customer service, as well as maintaining compliance with all relevant regulations.

● Review and validate cancellation documentation, ensuring all necessary information is provided.

● Process GAP, Road Guard, & Extended Warranty cancellation requests and ensure accurate entry

into the system.

● While keeping accurate records of all policies, ensure data integrity, and security within the product

administration systems.

● Handle inquiries and resolve issues related to cancellations, and policy details.

● Assists lenders and customers with cancellation submissions and follow up on claim status.

● Stay updated on charges in laws and regulations.

● Analyze data to identify trends and opportunities for process improvement. To provide insights and

recommendations to management based on analysis.