Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:
Be an expert on marketing and sales initiatives and dealer marketing and sales operational excellence to support district execution for Electric Rope Shovel & Dragline Product Lines.

What You Will Do:
• Enable Services Revenue growth by supporting district teams in deploying lead management, digital marketing, sales effectiveness for Electric Rope Shovel & Dragline Product Lines
• Develop deep expertise to advise districts and dealers on process improvement on areas such as customer management, retail transformation, customer onboarding.
• Measure dealer performance and support districts on developing improvement action plans and gap resolution initiatives to support Marketing and Sales Operational Excellence
• Actively support districts by resolving problems regarding business plan execution, operational improvement and achievement of targets

Document and manage all parts opportunities including serviceable (AA) and non-serviceable, discontinued, ETO and/or outage/shutdown parts in CRM tool

Understand the commercial requirements of the RFQ and competitive landscape

Assist Dealer in the coordination of outage/shutdown planning processes (PLEO) for all DGL and ERS in territory

Provide commercial strategy input

Coordinate the bid process internally within Caterpillar through initiation of the OTO process or application of sales variance

Support the development of Customer Value Agreements, where applicable

Support dealer negotiations

Support dealer demand planning process (PLESN)

What You Have (Required Skills):
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Basic Qualifications:

Bachelor’s degree

Experience in the industry (construction and mining)

English Pre-Advanced

Experience with mining customers

Top candidate will also have:

Portuguese basic

Experience with Caterpillar Dealers

Experience with Electric Rope shovel and Dragline technical experience

Strong Planning and forecasting background

Additional Information: This position may require 50% of Travel

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Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

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