Job Title: Aftermarket Sales Coordinator Department: Aftermarket Sales Reports To: VP of Sales Exemption Classification: Hourly, Non-exempt Summary: Address requests from customers for pricing and availability on aftermarket parts, chemistry and manuals. Requests may come in the form of a phone call, email or website inquiry. MINIMUM REQUIREMENTS TO PERFORM DUTIES Essential Duties and Responsibilities: + Answer incoming phone calls from customers needing assistance with pricing and availability for a part or a manual. + Prepare quotes for parts, chemistry and manuals + Assist customers with placing aftermarket orders + Follow-up on materials after they are order and expedite if required + Follow-up on past quotes with customer on that have been completed + Review all orders and shipping addresses for mistakes prior to releasing orders. + Monitor and answer questions from the webpage chat line + Monitor the AM orders email for orders and or questions and respond as necessary + Work closely with the shipping, receiving, suppliers and purchasing to ensure orders are placed, received and then shipped. + Some accounting responsibility may be required, including invoicing. + Following up past dues accounts and running credit card payments. + Complete spares parts pricing and update pricing as needed. + Other functions as directed. Supervisory Responsibilities: No supervision over others Qualifications/Skills: Past inside sales or customer support experience is a benefit. Education and/or Experience: Must be organized with knowledge of PC applications (i.e. Microsoft Office, especially Excel), accurate data entry skills and ability to work under pressure. Language Skills: Communicate verbally and/or in writing with other employees, other departments and supervision as to work in progress, problems and/or completion. Mathematical Skills: High School level Reasoning Ability: Must be able to identify work process problems and possible solutions. Certificates/Licenses/Registrations: None Required Physical Demands: Sit at workstation for prolonged periods of time. Must be able to adjust visual focus. May be required to reach, stoop and/or bend on an as needed basis. Must be able to climb stairs as necessary. Some light lifting may be required. Work Environment: Traditional office atmosphere. Temperature standard. Quiet noise level.