Aftermarket Specialist - Inside SalesAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Service Sales Manager

Your role and responsibilities

As an Aftermarket Parts - Inside Sales Representative for ELSE (electrification services) business line, you will play a fundamental role in achieving our ambitious growth objectives for our aftermarket product lines. The successful individual must be comfortable multitasking by answering numerous incoming calls while also maintaining regular outbound calls to targeted customers. You will build relationships across our customer base (end users, distributors, ISPs, OEMs) in addition to our broad commercial and operational team (BDMs, Marketing Specialists, Channel Leader, Application Engineers, etc.). This position operates in a dynamic environment. It’s imperative to be organized and have the ability to prioritize responses. While this position is fully remote, successful candidates will be located in the Western United States (MST / PST). Relocation assistance will not be provided. This role is contributing to the Electrification Service division in the Western United States.You will be mainly accountable for:•\tAssists marketing specialists and sales personnel with quotation, order processing/management, customer interactions and internal communication with ABB factories and Aftermarket amongst others.•\tSource new sales opportunities through inbound lead follow-up and outbound cold calls and emails.•\tEstablish and maintain customer relationships. Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences.•\tProcess orders for product & service quotations and drive continuous follow up throughout the completion of the customer's purchasing cycle.

Qualifications for the role

High School Diploma and 5+ years in customer facing role OR, Bachelors Degree and 3+ years in a customer facing role required. Experience and knowledge of electrical industry (power transmission & distribution products/systems) strongly preferred. Experience in proposal generation and customer support experience strongly preferredPrevious experience with business-to-business customer support preferred.Must have knowledge and skill in utilization of computer databases.Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-RemoteWhile base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $61,900 and $115,100 annually.myBenefitsABB.com