Aftermarket Support & Services Manager M/F Company : Safran Cabin Job field : Customer services and support Location : Santa Maria , California , United States Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 5 years Professional status : Employees / Staff Spoken language(s) : English Fluent Salary range : $84,820 - $143,540 USD \# 2025-151907 Apply with one click Any questions ? **Job Description** • Overall responsibility for the Profit and Loss of the Aftermarket and Spares business across the site • Accountable to develop and manage budget, schedules, performance and metrics for the department, guarantee the profitability of the Aftermarket and Spares business at the site through daily pricing activities, catalogue issuance, and negotiate when necessary changes to improve financial performance • Ensure contractual requirements and company goals are met in all areas; including customer satisfaction, on time delivery, quality, and closure of technical issues • Define, establish and implement the product & services activities roadmap, in relation with the business objectives. • Provides detailed aftermarket sales forecasts for annual plan and periodic updates. • Provides monthly reports and status updates as required of services and support activity and other significant events. • Organize and conduct internal and external PRM (Program Review Meetings) as required • Assess departmental and process strengths and identify areas for improvement • Drive, formulate, organize, and monitor improvement plans to closure • Capture and communicate lessons learned and ensure previous lessons learned are incorporated into program planning and control • Responsible for managing and controlling risks & opportunities and ensure all major risks & opportunities have assigned owners, mitigation/capture plans, and drive risk/opportunity plan execution • Develops and manages systems and procedures that insure an efficient and effective order administration process that is responsive to the customer requirements. • Develop and execute a plan to create a proactive customer support organization, which follows formal processes. • Organizes Company participation in, and attends as required, customer meetings concerning service and support activities. • Acts as primary focal point and coordinates response to spare parts Request for Proposals. • Monitors compliance with customer requirements and is pro-active in dealing with customer inquiries, both technical and commercial. • Coordinates effective communication with sales order entry, program management, engineering, manufacturing, and production control of customer requirements. • Develops and maintains a market requirement for spares by analyzing customer fleets and product information and forecasting spare requirements. • Develops, maintains, and promotes good personal relationships with customers. • Perform all other duties as assigned **Complementary Description** The Aftermarket Support and Services Manager is responsible for the overall customer satisfaction and financial performance of all Aftermarket programs across the site. The Aftermarket Support and Services Manager takes the initiative, arbitrates, and serves as the customer point of contact for Aftermarket support and services with a dedicated team of buyers, planners and customer service administrators. **Job Requirements** Education: Bachelor's degree is required; degree in an Engineering discipline, preferred. Experience: Minimum of 7 years of experience in project management or project engineering, or a comparable role, within the commercial aerospace environment is required. Computer Skills: • Proficient with MS Project • Basic knowledge Microsoft Office (Word, Excel, PowerPoint) Other Skills: • Strong communication skills, oral and written, excellence in driving urgency and clarity at multiple levels within an organization. Able to construct concise and thorough written communication and can verbally communicate to achieve the desired result. • Multi-tasking - has the ability to handle multiple project simultaneously – proactive • Interpersonal Skills – Open to listen, serve customers (internal and external), resolve conflict, work well with and for others • Planning/Organization – Independently and proactively, prioritize and plan work activities; use time efficiently; develop realistic action plans • Commitment to Quality - Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality • Adaptability - Open to new ideas and changes in the work environment. Think quickly and able to deal with high stress situations; must possess flexibility to move from one topic to the next • Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals. Complete tasks on time or notify appropriate person with an alternate plan • Must be able to investigate and analyze problems, make sound judgments and solve problems in a timely fashion. Additional Preferred Skills: (not required) • Experience in Product Support and Aftermarket Services • Project Management certification (PMI, PMP, etc.) • Experience with LEAN principles and continuous improvement, Green Belt or Black Belt certified **Locate your future workplace** 2641 Airpark DriveCA 93455 Santa Maria California United States 100,000 employees worldwide 27 Number of countries where Safran is located 35 business area families + Maps are available under theOpen Database Licence (https://opendatacommons.org/licenses/odbl/) . + © OpenStreetMap (https://www.openstreetmap.org/copyright) contributors. + © Safran Safran is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.