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Job TitleAG Community Health Worker supervisor
LocationAkron
FacilityAkron General Medical Center
DepartmentPPG Care Coordinator-Cleveland Clinic Akron General
Job CodeT98013
ShiftDays
Schedule8:00am-4:30pm
Job Summary
Job Details
Community Health Worker (CHW) Supervisor
Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Akron General, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family.
As a Community Health Worker Supervisor, you will supervise, coach and support Community Health Workers through leadership, training, mentoring and case conferencing. You will also carry a limited caseload and support patients and their social and health needs to navigate and access community resources, social services and medical systems. This role collaborates both internally and externally and will partner cross functionally with team members, including medical providers, social workers and case managers.
A caregiver in this position works 8:00AM – 4:30PM at various sites, in the community and at home (as needed).
A caregiver who excels in this role will:
Act as a subject matter expert on CHW program workflow and care model, providing leadership, guidance, and best practice techniques to CHW caregivers.
Carry a personal patient caseload.
Conduct social determinants of health interviews with patients to identify needs and document appropriately.
Develop a plan to address social determinants of health and health equity needs.
Assist patients with problem-solving barriers to health stabilization by identifying, locating, connecting to, and navigating needed community and medical system services. This may include accompanying patients to appointments and assisting patients with completing forms to access needed services.
Link patients to and inform them of available community resources.
Teach patients the knowledge and skills needed to obtain care (empowerment).
Actively build individual/client, community, and team capacity.
Be a spokesperson and advocate for clients when they are unable to speak for themselves.
Serve as a lead community representative by attending community coalition and workgroup meetings, making presentations on behalf of the programs and fostering collaborative relationships with community partners, community resources, health plans, and providers.
Promote growth of Community Health Worker team members in areas of patient-centered care, education, and cross-organizational care.
Provide continual coaching support and guidance in promoting adherence to the CHW Care Model and other evidence-based practices.
Lead onboarding, orientation, and training of CHW caregivers.
Assign incoming patient referrals and monitor volume of referrals assigned to CHW caregivers.
Ensure caregivers have the needed tools and resources to achieve goals and ensure compliance.
Work closely with the Program Director on day-to-day program operations.
Minimum qualifications for the ideal future caregiver include:
Bachelor’s degree in social work, human services, healthcare or a related field OR four years of relevant community health worker experience.
Two years of supervisory experience and work history demonstrating increasing levels of supervisory responsibility.
Three years of experience in community outreach, health education or a similar role representing or supporting a local community agency.
Valid driver’s license.
Knowledge of community resources.
Skills: assessment, evaluation, computer, problem-solving, creativity, time management, relationship building, interviewing, information gathering, conflict resolution, leadership and communication
Preferred qualifications for the ideal future caregiver include:
Licensed Social Worker (SW), licensed Registered Nurse (RN) or Community Health Worker (CHW) certification. Candidates without a SW or RN license or CHW certification will be required to complete CHW training within twelve months of hire.
Knowledge of community health work and team-based care.
Experience in addressing health and social service needs of vulnerable populations.
Experience in a healthcare setting.
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Personal Protective Equipment:
Follow Standard Precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities