Location:
Orlando, FL - Retail shopHow will you CONTRIBUTE and GROW?As a Sales Support Specialist, you will play a vital role in supporting our regional Sales and District Managers. You’ll process orders, create quotations, connect with vendors, resolve customer concerns, and provide essential administrative support. Your contributions will help ensure smooth branch operations and exceptional customer experiences.If you’re looking for a positive, teamfocused environment that values collaboration, growth, and innovation, this is the place for you! We celebrate diverse perspectives and unique contributions, fostering an inclusive culture where you can develop your skills, expand your industry knowledge, and thrive in your career.
Key Responsibilities:
Deliver exceptional customer service to both internal and external customers.
Process, modify, cancel, and track orders with precision.
Generate accurate and detailed product quotations.
Monitor back orders and provide timely proof of deliveries.
Communicate with vendors to confirm product availability, pricing, and order status.
Resolve customer concerns with empathy and a problemsolving mindset.
Research products using internal and external resources.
Provide administrative support to branch operations and management.
Protect confidentiality of financial and operational information.
Additional Responsibilities:
Serve as a backup to the Sales Support Manager.
Process new customer account submissions.
Generate and analyze customer-related reports.
Assist in training new Sales Support Specialists, fostering a collaborative learning environment.
Support credit processing and customer pricing submissions as needed.
Take on additional duties to support team and branch success.
________________________Are you a MATCH?What You’ll Bring:
Strong communication and interpersonal skills (both written and verbal).
Exceptional organizational skills with a keen attention to detail.
Ability to prioritize and manage multiple tasks efficiently.
A proactive and teamoriented mindset with a willingness to collaborate and adapt.
Resourcefulness and creativity in product research and problem solving.
A positive attitude, eagerness to learn, and openness to feedback.
The ability to connect with diverse teams and adapt to various working styles.
Qualifications:
3+ years of customer service experience.
College degree in a relevant field or equivalent experience.
Familiarity with industrial or welding industries is a bonus, but not required.
Proficiency in Microsoft Office; experience with SAP is a plus.
Strong analytical and problem solving skills.
Basic math skills for accurate quotation processing.
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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children.
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Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
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