Key Deliverables • Collection efficiency - Ensuring collection efficiency  through effective agency management  and CRE review mechanism • Bad debt Reduction - Ensure Lowest bad debt, with timely collection and recovery from old o/s  • Agency Management and Process adherence - Ensure high productivity of CLCM Agency management • B2B Collxn Cost (Rs Mn) and %waiver reduction - Month on Month performance of Total billing Cost/Cust vs. the Target in AoP will be used for KRA achievement calculation and % waivers reduction • Billing related complain reduction – Complaints related to billing / No. of unique customer complaining • Churn - drives churn through agency manpower 
 Skills Required
• Prioritization of deliverables and expectations • Ability to influence people at all levels internally and among partner management • Planning and execution management • Crisis Management and contingency planning • Ability to review, analyze and understand trends • Relationship Management / Negotiation Skills
Educational Qualifications • Full Time graduate, preferably MBA/ PGDM
Work Experience • Overall 7-8 years of experience of which at least 3years in the area of customer service management, and governance and process improvement.