Description We are offering a short term contract employment opportunity in the payroll services industry, for the role of a Agency Specialist I (Tier II) located in Phoenix, AZ. The role involves providing customer service and support to both internal and external clients, with a focus on maintaining accurate and efficient client accounts within insurance billing. Responsibilities: • Manage and maintain positive and detail oriented relationships with insurance carriers and all internal and external partners • Respond to inbound calls and place outbound calls as required by the business unit • Ensure accurate and timely processing of all documentation related to the setup and maintenance of client accounts • Utilize multiple computer software applications in conjunction with carrier and bureau websites and internal systems to respond to all client inquiries • Perform data input tasks, demonstrating strong prioritization and organizational skills • Maintain accurate records of all internal and external communications • Research and resolve product and service issues from the field and clients • Ensure the accuracy and integrity of clients' financial and insurance transactions • Participate in product-related projects and training sessions as required • Ensure compliance with all applicable state and federal insurance agencies as well as our insurance partners Requirements • Proficient in Customer Service, able to provide excellent service to all clients • Strong Communication skills, both verbal and written • Ability to maintain accurate Documentation • Experience in Answering Inbound Calls and resolving customer queries • Knowledgeable in Insurance and Billing procedures • Proficient in Research Analysis, able to gather and interpret data effectively • Strong Prioritization skills, able to manage multiple tasks simultaneously • Understanding of rules to Ensure Compliance with company policies and regulations • Knowledge of Health Insurance policies and procedures is a plus • Familiarity with HRIS System and its functionalities is a plus • Proficient in Problem Resolution, able to identify and resolve issues effectively • Knowledge of A Plus software for business operations is preferred • Experience dealing with Insurance Carriers and understanding their requirements • Experience in Cobra Administration and its processes is a plus • Proficient in Data Input, ensuring accuracy and efficiency Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .