Agent, Advanced IT End User Supp - Geek Squad City
Best Buy
The GSC-IT Advanced End-User Support Agent supports the day to day deployment of Best Buy end user corporate managed assets for Corporate and Field users. Agents will be required to multitask during troubleshooting, imaging, configuring and deploy end user assets that are used remotely and at Geek Squad City (GSC). Agents will also handle break/fix functionality for hardware repairs on laptop and desktop systems while maintaining warranty certification. Be part of a team that puts people before all else and accounts for what comes next.
Key responsibilities:Managed Asset SupportPC/Mac Imaging/ReimagingSoftware and hardware install on company asset deviceDevice troubleshooting support using ticketing systemPartners with cross-functional teams for resources and solutions: Office Support and Level 3 SupportDeploys refreshed company assets to end usersEngages end-user to provide appropriate service solutions, while adhering to SOPMaintains and tracks inventory of all corporate managed assets and assist warehouse agent as necessaryDeploys and integrates end user accounts to company VPN devicesManages knowledge bases used internally by the GSC-IT & End User Support teams as well as employee facing KB's.Ticket Routing and reportingMonitors ticket queues and turn timeRoutes tickets to other groups in the IT organization as appropriateHardware Break/FixAcquires and maintains certifications needed for warranty repairsPhysical repair of desktop and laptop devices, both under and outside of warrantyMaintains an inventory of repair parts for current devicesOrders warranty parts through external vendor sitesUpdates external warranty portals with appropriate data in a timely mannerBasic Qualifications:2 years of experience diagnosing and repairing computers or consumer electronics1 year of experience customer service experience using phone skillsPreferred Qualifications:2 years of experience in customer serviceApple repair certificationHP repair certificationCompTIA A+ Certification
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Key responsibilities:Managed Asset SupportPC/Mac Imaging/ReimagingSoftware and hardware install on company asset deviceDevice troubleshooting support using ticketing systemPartners with cross-functional teams for resources and solutions: Office Support and Level 3 SupportDeploys refreshed company assets to end usersEngages end-user to provide appropriate service solutions, while adhering to SOPMaintains and tracks inventory of all corporate managed assets and assist warehouse agent as necessaryDeploys and integrates end user accounts to company VPN devicesManages knowledge bases used internally by the GSC-IT & End User Support teams as well as employee facing KB's.Ticket Routing and reportingMonitors ticket queues and turn timeRoutes tickets to other groups in the IT organization as appropriateHardware Break/FixAcquires and maintains certifications needed for warranty repairsPhysical repair of desktop and laptop devices, both under and outside of warrantyMaintains an inventory of repair parts for current devicesOrders warranty parts through external vendor sitesUpdates external warranty portals with appropriate data in a timely mannerBasic Qualifications:2 years of experience diagnosing and repairing computers or consumer electronics1 year of experience customer service experience using phone skillsPreferred Qualifications:2 years of experience in customer serviceApple repair certificationHP repair certificationCompTIA A+ Certification
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
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