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SUMMARY

The LP Agent’s primary responsibility is to monitor and protect Distribution / Refurb property, assets, customers and employees through proper utilization of specified procedures and enforcement of security, safety rules and regulations. The Loss Prevention Agent works under general supervision. Many non-routine activities will require a supervisor’s advance approval.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Reduce DC / Refurb losses created by external and internal theft.

• Respond quickly, within GameStop expectations, to emergencies and possible confrontations of a volatile nature.

• Conduct security patrols in specified areas, identify deficiencies, vulnerabilities or safety violations, and develop and implement corrective actions.

• Prevent loss of or damage to merchandise/building or injury to associates by monitoring in-house security and surveillance systems; ensure that monitoring equipment, such as CCTV and alarm systems, is functioning appropriately.

• Control access to property, screening all incoming and outgoing traffic, ensuring that only appropriate personnel are able to gain access to and from the distribution center and/or Store Support Center.

• When instructed, participate in internal theft investigations in accordance with the organization’s Loss Prevention Internal Theft Investigation and Confidentiality Guidelines.

• Report findings of investigations in writing to the Assistant DC LP Manager for appropriate disposition.

• Monitor inbound and outbound trailers at the security gate to ensure safety of normal operations.

RELATED COMPETENCIES

• Information Monitoring – Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.

• Managing Conflict – Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

• Safety Intervention – Follows regulations and safety procedures and asks others to follow them to ensure safety of organization. Continually monitors and checks equipment to ensure optimal safety compliance. Reports and/or corrects unsafe working conditions until resolved.

• Stress Tolerance – Stays focused on work tasks and productively uses time and energy when under stress. Presents a positive disposition and maintains constructive interpersonal relationships even when under stress.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

• Must be at least 18 years of age and present state required proof of age documents.

• Previous experience working in a loss prevention position preferred

• High School Diploma or GED preferred

• Ability to bend, stoop, reach with arms and hands, and climb on ladders

• Available to work for extended periods (up to 8 hours per day, 6 or 7 days a week)

• Must be able to walk and stand for 8 hours or more a day, especially during high-activity periods throughout the year

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• Communicate effectively with others, with widely varied responsibilities, using written and spoken English

• Working knowledge of Microsoft Office (Outlook, Word, Excel)

• Working knowledge of basic math functions (add, subtract, multiply, divide)

• Possess the dexterity to utilize writing utensils (pen/pencil), calculators, small hand-held tools, manual razors and other mechanical/electrical equipment without assistance

• Ability to work under demanding time constraints and workflow

• Ability to understand and comply with all GameStop policies and procedures, including but not limited to, those related to attendance, safety, conflict of interest, confidentiality, honesty and ethical conduct.

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.