Job Description

The Nightlife Call Center Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner.

Job Responsibilities:

Answering and efficiently handling or directing incoming callsMaximizing opportunities to confirm nightlife reservations salesInputting nightlife reservations in the appropriate computer systemsProviding callers with necessary confirmationExpressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenitiesListening and documenting information accurately while on calls

Qualifications

Job Requirements:

Adherence to all standards, policies and procedures specified for Wynn Las Vegas and the departmentWillingness to work a flexible schedule that varies according to business needsMust be able to work swing shift and weekendsReading and communicating (writing and speaking) fluently and professionally in EnglishKnowledge of languages additional to English is preferredMinimum of one year work experience in a high-volume call centerPrevious Nightclub experience desiredMust be computer literate and proficient in MS OfficeMust be able to type at least 30 WPMRequires the ability to work efficiently and within a team environment

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.