Chicago, IL, United States
21 hours ago
Agent on Demand Performance & Analytics Supervisor

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities

The Analyst – Above-the-Wing (ATW) Strategy Execution is responsible for supporting the leaders’ key insights around Agent-on-Demand (AOD) metrics including Resource Planning, Dependability, Finance, Airport Operations and other AO focus areas. This role will support with dashboard development, Power App development, presentation building /storytelling, and build business justifications to support the long-term strategy of Airport Operations. Analyst should expect to have strong communication skills and support real-time activities across multiple work functions and contact channels – including phone, chat/messaging, and email.

Evaluate historical statistics to identify trends for staffing, budget, attendance, and other Airport Ops and Business Office metrics; Analyze trends and insights and proactively seek improvement opportunities; Identify stations and/or metrics requiring additional focusSupports the Agent on Demand (AOD) Staffing initiatives in the Domestic and/or international region(s); Steps in during IRROPs (irregular operations) to provide data insights to the teamCollaborate with leaders to develop and implement solutions Daily Reporting to Airport Operations leadership along with dashboard development

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities

The Analyst – Above-the-Wing (ATW) Strategy Execution is responsible for supporting the leaders’ key insights around Agent-on-Demand (AOD) metrics including Resource Planning, Dependability, Finance, Airport Operations and other AO focus areas. This role will support with dashboard development, Power App development, presentation building /storytelling, and build business justifications to support the long-term strategy of Airport Operations. Analyst should expect to have strong communication skills and support real-time activities across multiple work functions and contact channels – including phone, chat/messaging, and email.

Evaluate historical statistics to identify trends for staffing, budget, attendance, and other Airport Ops and Business Office metrics; Analyze trends and insights and proactively seek improvement opportunities; Identify stations and/or metrics requiring additional focusSupports the Agent on Demand (AOD) Staffing initiatives in the Domestic and/or international region(s); Steps in during IRROPs (irregular operations) to provide data insights to the teamCollaborate with leaders to develop and implement solutions Daily Reporting to Airport Operations leadership along with dashboard development

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

What’s needed to succeed (Minimum Qualifications):Associate degree or 2 years of relevant work experience 2 years’ experience in an operations or fast-paced business environment Experience executing initiatives and/or projects with measurable resultsPrevious analytics experienceProficiency with Microsoft Office products, with emphasis on Excel and PowerPointStrong analytical skills are essentialMust have strong organizational skills, with proven ability to multi-taskCollaboration skills are essentialTeam playerMust be willing to work in a 24/7-hour operation including holidays and weekendsDemonstrated self-motivation and initiativeWillingness to travel if neededWhat will help you propel from the pack (Preferred Qualifications):Bachelors degree or 4 years of relevant work experience Experience with PowerBI, Power Apps, Foundry/Palantir, and SQL

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

What’s needed to succeed (Minimum Qualifications):Associate degree or 2 years of relevant work experience 2 years’ experience in an operations or fast-paced business environment Experience executing initiatives and/or projects with measurable resultsPrevious analytics experienceProficiency with Microsoft Office products, with emphasis on Excel and PowerPointStrong analytical skills are essentialMust have strong organizational skills, with proven ability to multi-taskCollaboration skills are essentialTeam playerMust be willing to work in a 24/7-hour operation including holidays and weekendsDemonstrated self-motivation and initiativeWillingness to travel if neededWhat will help you propel from the pack (Preferred Qualifications):Bachelors degree or 4 years of relevant work experience Experience with PowerBI, Power Apps, Foundry/Palantir, and SQL

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

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