Job DescriptionJob Description

An ISO Assistant General Manager is a professional level sales and entry level management position responsible for supporting basic and advance functions of a strategic account business.  Individual must be committed to inspiring our team, helping our Strategic Account customers succeed and growing our business with integrity. 

The role requires understanding of store systems, automotive systems, parts knowledge and has the ability to identify, troubleshoot and project assist for a strategic account customer. Responsible for developing and maintaining Professional Customer relationships and program growth. Is accountable for achieving financial metrics and maintaining service standards. Position is non-exempt and requires an open availability including days, nights and weekends based on the needs of the business.  

Primary ResponsibilitiesAchieve overall service objectivesManage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plansCoaching, scheduling and engagement of store Team MembersAssist ISO GM in ensuring the execution of all inventory and operational standardsCoach Team Members to deliver on Customer expectationsManager on duty responsibilities (touch base/coaching, phone mgmt., task assignment and completion, safety, open/close duties)Assist ISO GM with leading change managementEmbrace diversity and foster a respectful environment for both Customers and Team MembersSecondary ResponsibilitiesAssist District/Region in other functions upon requestSuccess FactorsFriendly communicationAbility to locate and stock partsSafety knowledge and skillsAbility to become ASE P2 certified or ASE ready equivalentAbility to execute product quality recommendationsAdvanced parts lookup and sourcingAbility to source from numerous places including special order, FDO, second source, etc.Ability to execute and train all store operational processes and proceduresAbility to execute and train inventory systems and store equipmentAbility to execute and train POS and Parts lookup systemsAbility to review and analyze P&L statementAbility to build and grow relationships with Professional CustomersEssential Job Skills Necessary for Success as an ISO Assistant General ManagerWorking knowledge of automotive systems preferredSpeak and write English (Spanish a plus); communicate effectively and build strong relationships with Professional customers, peers and upper managementUse Microsoft software effectively (Word, Excel required; PowerPoint preferred)Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentAbility to review and analyze business reports, such as profit and loss statement (P&L)Hold others accountable, inspect work quality and give feedback in a way that is inspiringAbility to work an assortment of days, evenings and weekends as needed

Prior Experience that Sets an ISO Assistant General Manager up for Success

2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail or inside sales environmentSuccessful experience managing profitability; proven financial and business acumenEducation

High school diploma or general education degree (GED), Bachelor’s degree in business or a related area preferred.

Certificates, Licenses, RegistrationsMust have a valid driver's licenseASE certification preferred, but not requiredPhysical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions when visiting a customer account.  The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

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