Summary

SUMMARY:  The AHD Admitting Clerk interviews incoming patient or representative and enters information required for admission into computer.  Performs related duties as required.

DUTIES & ESSENTIAL JOB FUNCTIONS:  NOTE: Following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.

1.   Interviews patient or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bill. Explains hospital regulations such as visiting hours, payment of accounts, and schedule of charges.  Provides training to other staff for the purposes of registration and eligibility. Registers and interviews patients to obtain demographic and financial information necessary for patient identification, billing and
collection of accounts.

2.   Escorts patient or arranges for escort to assigned room or ward. Stores patient's valuables. Receives payments on accounts.

3.   Enters patient admitting information into computer and routes printed copy to designated department.Obtains signed statement from patient to protect hospital's interests.  Maintains confidentiality in maintaining all patient records. Reviews and investigates health care coverage and policy limitations to update patient information for long term care, short term treatment and/or programs such as Charity, County Medical Services Program (CMSP), Medi-Cal, Family P.A.C.T., Child Health and Disability Program (CHDP), ADAP, and all other related programs.

4.   Advises patient/guarantor of financial obligations; collects and processes deposits, copayments and pre-payments for services. Assists patients in resolving issues with billing and collection of their hospital account(s). Reviews and analyzes patient account information, payment history, verification and collection of insurance or other coverage information and/or assists patient in submitting needed information to billing or setting up payment arrangements.

5.   Contacts and consults with patient, guarantor, or other representative, as well as with various County, State, Federal or other outside agencies regarding patient matters related to eligibility for health care services. Interprets laws and regulations of Federal, State and County programs and advises patient of eligibility requirements, as well as their rights and obligations in receiving financial services from these programs. Assists patients in completing applications and forms when necessary and reviews for accuracy and completion. Informs and advises medical providers of patients' financial status and maintains open communication with Physicians and clinical staff to ensure timely notification of any health conditions or diagnosis that could qualify patient for programs to assist them with their healthcare costs.

6.   Determines eligibility for a third party payment source according to established policies and procedures including private health plans, Victims of Crimes, Workers' Compensation and lawsuit settlements. Reviews difficult or unusual cases with Supervisor or Lead Worker for clarification and to ensure accuracy in assessing patient financial circumstances and eligibility determinations. Stays informed of both internal and external programs. Researches, reviews, interprets, and follows all relevant policies, procedures, regulations, guidelines and laws and attends mandatory training. Works independently with minimal supervision.

7.   Immediately updates all patient financial information in the hospital/clinic information system and enrolls all applications and supporting documentation to the appropriate agencies and/or departments within prescribed timelines, to ensure timely and accurate submission of claims needed to maximize reimbursement to the Medical Center.

8.   Plans, organizes and prioritizes workload and processes information at a speed
necessary for successful job performance.  Assists with special projects and performs related clerical and administrative duties as required.

MINIMAL QUALIFICATIONS: 

Education: High school diploma or general education degree (GED)

Education: Successful completion of the Eligibility Academy/Training Programs and respective examination offered through AHS. 

Minimum Experience: Six to twelve months in a customer service field. 

Minimum Experience: Bilingual, where necessary.

Additional Information

A Community Hospital in Alameda County ... and so much more For generations, Alameda residents have found friendly, familiar faces and dedicated medical attention at their local hospital. Now, more and more individuals in Oakland and throughout the East Bay are turning to Alameda Hospital for quality care. We welcome all patients seeking an Alameda County Hospital or Bay Area Hospital who value a state-of-the-art medical facility, with a human touch. Alameda Hospital. We care.