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HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high calibre professional to join our team as an AI Markets Global Production Support Manager.
Principal Responsibilities
AI Markets Production Support Manager is responsible for overseeing the support and maintenance of AI Markets production systems. This role typically involves managing batman arrangement, ensuring system reliability, and addressing any issues that arise in a timely manner.
Job Title: AI Markets Production Support Manager
Job Overview:
The Production Support Manager will be responsible for ensuring the stability, availability, and performance of AI Markets production systems. This role involves leading production support engineers, managing incidents, coordinating with development teams, and implementing best practices for production support. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work collaboratively across departments.
Key Responsibilities:
Team Leadership: Manage and mentor production support engineers, providing guidance and support in troubleshooting issues and escalating problems, as necessaryIncident Management: Oversee the incident management process, ensuring that all production issues are logged, prioritized, and resolved in a timely mannerSystem Monitoring: Implement and maintain monitoring tools and processes to proactively identify and resolve system issues before they impact usersCollaboration: Work closely with development, QA, and operations teams to ensure smooth deployments and minimize production disruptionsProcess Improvement: Identify opportunities for process improvements and implement best practices for production support, including documentation and knowledge sharingPerformance Tuning: Analyze system performance metrics and work with relevant teams to optimize application performance and system resourcesDisaster Recovery: Develop and maintain disaster recovery plans, ensuring that systems can be restored quickly in the event of an outageReporting: Generate regular reports on system performance, incident response times, and team productivity for senior managementCustomer Support: Act as a point of contact for key stakeholders and customers regarding production issues, providing updates and ensuring satisfaction