The application window is expected to close on: January 3rd, 2025. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Meet the Team The Cisco Security AI team delivers AI products and platform for all Cisco secure products and portfolios so businesses around the world defend against threats and safeguard the most important aspects of business with security resilience. We are passionate about making businesses secure and simplify security with zero compromise. Your Impact As an AI Operations Engineer, you will play an important role in the team’s success by directly contributing to the reliability, scalability and performance of the infrastructure that powers all of AI Assistants and AI platforms within Cisco Security. This role is focused on providing robust operational support, enhancing reliability and uptime and reducing the frequency and impact of incidents. You will: * Implement and maintain all AI Ops pipeline to automate tasks such as data collection, model training and deployment. * Configure advanced monitoring, alerting and logging tools and platforms to track health and performance of AI Platform infrastructure * Write automation as part of Infrastructure as Code (IaC) to deploy, maintain and upgrade critical infrastructure resources * Collaborate with application development and infrastructure teams to design and architect AI Ops solutions. * Using data and telemetry to improve feature work and propose feature improvements * Respond to incidents and outages, troubleshoot issues and implement solutions to restore service * Participate in OnCall rotation to monitor and quickly resolve critical production alerts Minimum Qualifications: * Bachelor’s degree plus a minimum of 5 years or Master’s degree plus a minimum of 3 years of industry experience to include programming using Python, Java, Bash or similar languages * 2+ years of experience using container technologies such as Docker or Kubernetes * 2+ years of cloud computing and working with cloud providers such as AWS, GCP, or Azure * Experience with Infrastructure as Code (IaC) tools like Terraform and observability platforms like Splunk, Grafana or Prometheus * Experience with source control and continuous integration tools like Git, Jenkins Preferred Qualifications: * Experience with SaaS based products * Experience with model training and deployment in production environments * Ability to work cross functionally with engineering and data science teams * Aptitude to stay up to date with advancing AI and Machine Learning Technologies and industry best practices * Ability and the passion to learn new things quickly Why Cisco Secure We're global, we're adaptable, we're diverse, and our security portfolio is as extensive as it is groundbreaking. Have you heard of Threat, Detection & Response, Zero Trust by Duo, Common Services Engineering, or Cloud & Network Security? Those are only a few of our product teams! The only thing we're missing is YOU. Join an enterprise security leader with a start-up culture, committed to driving innovation and giving you the opportunity to make an impact. We #InnovateToWin and we know we're better together, that's why we're dedicated to inclusivity, collaboration, and diversity in everything we do. We're proud to be the Best Small and Mid-Size Enterprises Security Solution Cisco Secure continues to grow and evolve year after year with 100% of Fortune 100 Companies using our products, and we're excited to see the new heights we'll reach with your passion for security, your customer focus, and your desire to change things up! There are so many amazing reasons to join Cisco. Learn more [1] here! References Visible links 1. https://www.cisco.com/c/en/us/about/careers/we-are-cisco.html Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.