The application window is expected to close on: January 24, 2025. Note: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Meet the Team The Cisco Security AI team delivers AI products and platform for all Cisco secure products and portfolios so businesses around the world defend against threats and safeguard the most important aspects of business with security resilience. We are passionate about making businesses secure and simplify security with zero compromise. Your Impact As an AI Operations Engineer, you will play an important role in the team’s success by directly contributing to the reliability, scalability and performance of the infrastructure that powers all of AI Assistants and AI platforms within Cisco Security. This role is focused on providing robust operational support, enhancing reliability and uptime and reducing the frequency and impact of incidents. You will: * Implement and maintain all AI Ops pipeline to automate tasks such as data collection, model training and deployment. * Configure advanced monitoring, alerting and logging tools and platforms to track health and performance of AI Platform infrastructure * Write automation as part of Infrastructure as Code (IaC) to deploy, maintain and upgrade critical infrastructure resources * Collaborate with application development and infrastructure teams to design and architect AI Ops solutions. * Using data and telemetry to improve feature work and propose feature improvements * Respond to incidents and outages, troubleshoot issues and implement solutions to restore service * Participate in OnCall rotation to monitor and quickly resolve critical production alerts Minimum Qualifications: * Bachelor’s degree plus a minimum of 5 years or Master’s degree plus a minimum of 3 years of industry experience to include programming using Python, Java, Bash or similar languages * 2+ years of experience using container technologies such as Docker or Kubernetes * 2+ years of cloud computing and working with cloud providers such as AWS, GCP, or Azure * Experience with Infrastructure as Code (IaC) tools like Terraform and observability platforms like Splunk, Grafana or Prometheus * Experience with source control and continuous integration tools like Git, Jenkins Preferred Qualifications: * Experience with SaaS based products * Experience with model training and deployment in production environments * Ability to work cross functionally with engineering and data science teams * Aptitude to stay up to date with advancing AI and Machine Learning Technologies and industry best practices * Ability and the passion to learn new things quickly Why Cisco? #WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.