AIML- Software Development Engineer, Machine Learning Platforms & Infrastructure San Francisco,California,United States Machine Learning and AI Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something. The AI/ML Production Engineering team is looking for an exceptional Lead Systems Engineer / Systems Architect with experience in Machine Learning (ML) infrastructure services and applications. This engineer will work with global teams focussing on projects for ML compute Platforms and model lifecycles. This engineer will be a qualified technical leader with a proven track record who is able to identify and interpret problems from frontend of customer stories, to back end infrastructure in a multi-cloud environment. This engineer will be able to identify and solve scaling issues for a variety of AIML focussed services. This individual will have the opportunity to design and to build architectural solutions through cross-organizational collaboration, accurately addressing requirements, and solving complex problems. This role has high impact and is essential to creating the highest quality user experience that Apple is known for. Be an influential part of Apples “Surprise and Delight”. **Description** The position will require the following, through collaboration with team members in US and around the world. * Being embedded into the effort of supporting internal customers of ML platforms and tools, improve development velocity of software organizations who are building models for Apple Intelligence, and respond to interruptions or delays caused by failure or misses at different levels - helping to improve existing systems and designing for for future solutions in a multi cloud environment * Create performance profile for ML platforms and services, defining key performance indices (KPIs) at variety of granularity and driving the engineering implementation and deployment for the visibility of KPIs * Design and/or enhance automation of operations for infrastructure and platforms * Analyze and dig into network, load balancing, and through-put issues to help design improvements * Being closely engaged with platform and compute infra engineering teams to improve reliability of systems through enhancing operational stacks for the cloud infra and observability. * Working with Apple Infrastructure teams to improve infrastructure primitives across environments **Minimum Qualifications** + Ability for identifying problems in depth, on your own with partner teams + Design level understanding of system architecture and large-scale service or computational platform operations + Proficiency in coding with scripting and programming languages - (including but not limited to Bash, Python, Golang, Rust ) and have the ability to select the proper language to solve a the problem at hand + Knowledge of ML training platforms dependency on data infrastructure and networking, including intra-datacenter and cross-GPU interconnectivity technologies + Very high level Networking knowledge and practical application across multiple cloud environments + Proven high level communication experience from engineers to executives + Demonstrable team lead / management experience + 15+ years of software development for platform operations or operational stack componenets, commensurate with running cutting-edge hybrid cloud services **Key Qualifications** **Preferred Qualifications** + Demonstrated understanding on service level management, covering aspects of configuration, security, performance, troubleshooting and usage accounting, driven by quantified KPIs + Demonstrated ability and passion to deep-diving into problems, quickly and accurately finding the path of collecting data, aggregating data, interpreting information and proposing instant mitigation and long term solution + Knowledge of ML, including LLM, as well as experience in developing real, large scale ML jobs + Knowledge of analytics method and pipelines, able to utilize it for visualization of platform KPIs + Experience of designing and implementing systems to support ML applications + Experience in large-scale service and job deployment, using an orchestration framework (Kubernetes) and cloud services for large-scale projects + Experience in observability of system behaviors, having made decision what should be visible according to actual needs to solve specific problem + Experience in applying security and privacy concerns to designed solutions **Education & Experience** **Additional Requirements** **Pay & Benefits** + At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $207,800 and $378,700, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. + Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) **Apple Footer** Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) . 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