Airinmar specializes in the management of aircraft component repairs and aircraft warranty management for airlines, manufacturers and MROs throughout the world by using its industry experience, knowledge and expertise to provide engineering, supply chain and business solutions that reduce the operating costs of its customers. Airinmar is recruiting a Customer Support Manager based at in the USA, preferably in Denver, Colorado.

What will you be responsible for:

Developing and maintaining strong relationships with both Customers and key Suppliers, continually seeking to improve working methods and communications.Enforcing Customer and Airinmar Contractual Terms with Supplier base. Working to improve overall turnaround time performance and drive down aged orders.Supporting the resolution to all aspects of Supplier interaction. Identifying threats to service levels, applying Supplier, Customer and internal escalation. Negotiating proposals to resolve and mitigate.Responding to Customer requirements and questions in a timely manner, escalating internally if required and, where necessary, proposing operational changes to meet Customer’s evolving needs.Monitoring and managing the Repair Order status throughout the Repair Loop, maintaining systems with latest status data, providing delay explanations and other relevant supplier information.Setting and continually reinforcing clear goals to Customer Account Administrators, providing training, reviewing performance, mentoring and ‘in the moment’ feedback where necessary.Work alongside the Account Program Manager to ensure that Customer expectations and KPIs are met and, wherever possible, exceeded.

Airinmar specializes in the management of aircraft component repairs and aircraft warranty management for airlines, manufacturers and MROs throughout the world by using its industry experience, knowledge and expertise to provide engineering, supply chain and business solutions that reduce the operating costs of its customers. Airinmar is recruiting a Customer Support Manager based at in the USA, preferably in Denver, Colorado.

What will you be responsible for:

Developing and maintaining strong relationships with both Customers and key Suppliers, continually seeking to improve working methods and communications.Enforcing Customer and Airinmar Contractual Terms with Supplier base. Working to improve overall turnaround time performance and drive down aged orders.Supporting the resolution to all aspects of Supplier interaction. Identifying threats to service levels, applying Supplier, Customer and internal escalation. Negotiating proposals to resolve and mitigate.Responding to Customer requirements and questions in a timely manner, escalating internally if required and, where necessary, proposing operational changes to meet Customer’s evolving needs.Monitoring and managing the Repair Order status throughout the Repair Loop, maintaining systems with latest status data, providing delay explanations and other relevant supplier information.Setting and continually reinforcing clear goals to Customer Account Administrators, providing training, reviewing performance, mentoring and ‘in the moment’ feedback where necessary.Work alongside the Account Program Manager to ensure that Customer expectations and KPIs are met and, wherever possible, exceeded.

What you will need to be successful in this role:

Candidates should either have relevant work experience in Supplier Management or Customer Support activities.Experience in the aviation industry is desirable but not a pre-requisite.Candidates are expected to have practical problem-solving skills and the ability to make decisions when required or appropriate.We require strong teamwork, time management and organizational skills, with an ability to co-ordinate workload under pressure.

The rewards of your career at AAR go far beyond just your salary:

Competitive salary and bonus packageComprehensive benefits package including medical, dental, and vision coverage.401(k) retirement plan with company matchGenerous paid time off programProfessional development and career advancement opportunities

Physical Demands/Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility.The environmental characteristic for this position is an office setting.Candidates should be able to adapt to a traditional business environment.

AAR provides accommodation in accordance with applicable laws through all stages of the hiring process. If you require accommodation for any part of the application and/or hiring process, please advise Human Resources.

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What you will need to be successful in this role:

Candidates should either have relevant work experience in Supplier Management or Customer Support activities.Experience in the aviation industry is desirable but not a pre-requisite.Candidates are expected to have practical problem-solving skills and the ability to make decisions when required or appropriate.We require strong teamwork, time management and organizational skills, with an ability to co-ordinate workload under pressure.

The rewards of your career at AAR go far beyond just your salary:

Competitive salary and bonus packageComprehensive benefits package including medical, dental, and vision coverage.401(k) retirement plan with company matchGenerous paid time off programProfessional development and career advancement opportunities

Physical Demands/Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility.The environmental characteristic for this position is an office setting.Candidates should be able to adapt to a traditional business environment.

AAR provides accommodation in accordance with applicable laws through all stages of the hiring process. If you require accommodation for any part of the application and/or hiring process, please advise Human Resources.

#LI-MA1