Job Title: Customer Service Operations Specialist (Air Import)
Job Location: Hebron, KY

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.  Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

As a Customer Service Operations Specialist (Air Import) you will be responsible for the movement of our customer’s air import shipments.  You will be the main point of contact for coordination between customer’s shipment imports, customs brokers, and shipping carriers.

Key Responsibilities:

Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveriesBuild customer relationships by responding to customer communications via email, fax and mailWork with air and ground transportation partners to handle shipmentsReceive and track purchase orders from Importers/Overseas offices for pending air shipmentsRetrieve shipment details, handle all documentation for cargo release and data entry for each shipmentAnswer all customer inquiries in accordance with the Customer Service Policy standardsFurther increase customer satisfaction and business share through proactive and regular contactCommunicate with and ensure release of the freight from air carriersNotify customer /customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other officesSetup and coordinate deliveries to the customerHandle and manage all customer contact at file level regarding exceptions

Skills / Requirements:

1+ years of experience in freight forwarding industry, air import experience preferredCargo Wise systems knowledge is a plusExceptional customer service skillsDetail oriented and strong follow-up skillsProficient with Microsoft office (Word, Excel, Outlook)

Benefits: (All non-union employees)

Total Compensation Package: We offer a competitive base salary.401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group’s success as shareholders.Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.Vision: Optional coverage for eye exams, frames, and contact lenses.Dental: Optional coverage for preventative, major, and basic dental services.Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year (New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days.

Why join DHL Global Forwarding?

We are part of the DHL Group the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

 

DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS TOP EMPLOYER AND

 A GREAT PLACE TO WORK !

WHY DOES THIS MATTER TO YOU?

It means that when you partner with DHL Global Forwarding you’re working with an ethical and socially responsible company.We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.And that’s why external organizations have granted us different accolades for our people practices

  

Our Vision: The Logistics Company for the World

Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

 

At DHL Global Forwarding we cultivate a culture that values both respect and results, placing a strong emphasis on fostering a diverse and inclusive workforce.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

About DHL Global Forwarding (DGF):

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

 

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

 

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Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.