Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Dallas site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team. **Your Role** Reporting to the National Air Logistics Customer Care Manager you will be responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. Specifically, the Customer Care Specialist is part of a team within our CCL’s – Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf. **Your Responsibilities** + Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo. + Manage operational tasks through Business Process Automation tools (BPA) and all related features. + To review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information. + To immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers. + To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered. + To initiate and resolve any rate or performance discrepancies. + To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations. (Detailed task provided at end of document) **Your Skills and Experiences** + 3+ years' Air Logistics experience + 3+ years' Customer Service experience + 2+ years' Pricing experience + Must have the ability to travel for business purposes + Must have the ability to report to the office 5 days per week **Good Reasons to Join** There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1 Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.