Your Role Your Responsibilities Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.Manage operational tasks through Business Process Automation tools (BPA) and all related features.To review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.To immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers.To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered.To initiate and resolve any rate or performance discrepancies.To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations. (Detailed task provided at end of document) Your Skills and Experiences Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.Manage operational tasks through Business Process Automation tools (BPA) and all related features.Review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.Immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers.Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered.Initiate and resolve any rate or performance discrepancies.Reports Area Air Logistics Operational Care Manager