The Operational Key Account Manager is responsible for maintaining and expanding relationships with strategically important customers. Your Role This role requires a dynamic and customer-centric individual who can manage the operational aspects of key accounts, ensuring high levels of customer satisfaction that ultimately lead to retention and growth. The successful candidate will work closely with various internal teams to deliver seamless service and solutions tailored to client needs. Your Responsibilities Serve as the main point of contact for assigned key accounts, ensuring client needs are met efficiently
Establish and maintain strong, long-lasting relationship with customer through regular communication, meetings and feedback session. Regularly engage to better understand customer requirements, establish trust and serve as escalation contact.Clarify, negotiate if needed and formalize operational requirements with the customerIncrease customer satisfaction and loyalty through design and implementation of customer-specific solutionsAct on customers behalf respective to articulating needs and requirements to the greater Kuehne + Nagel operational organizationRegularly engage with them to understand operational processes and challenges and serve as escalation contact. Work closely to ensure a cohesive approach to account management.Negotiate and formalize customer Key Performance Indicators in cooperation with GKAM, Network KAM and Business Field Management.Develop and present data related to KPI performance, projects and any other relevant operational matters during customers Business Reviews on country / global level as required; assist GKAM/NetworkKAM in preparation of Business Review presentations
Your Skills and Experiences At least 5 years freight forwarding or transportation experienceCollege Degree in Logistics, management or related fieldsAble to manage internal resources through influence, leadership and building lasting trustMust be analytical, ambitious and confident in undertaking wide-ranging internal and external improvement initiativesMust have in-depth knowledge of forwarder logistics import and export operations, including systems and processes as related to security protocols Good Reasons to Join We are looking for individuals who have demonstrated skills in consultative selling in the supply chain solutions. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne+Nagel is the best place for a successful professional career, start a conversation with us and click apply today!