Air Operations Controller, Amazon Air Network Control Center
Amazon.com
The Amazon Air Network Control Center (NCC) Air Operations Controllers protect our customers interest by facilitating the safe, compliant, and on-time operations of Amazon’s dedicated fleet of aircraft. Air Operations Controllers are relentless problem solvers who proactively seek out and eliminate potential opportunities for network disruption, manage network capacity, and inventory levels for ULDs and bags across our expansive global operations. Air Operations Controllers support leadership by recommending process improvements that enhance safety, reduce cost, and improve overall effectiveness.
This position requires an employee’s full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon Air personnel, third-party contractors, airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory per-employment and, where permitted, post-hire drug testing.
Key job responsibilities
- Proactively monitor all aircraft movement activity to identify, address, and prevent potential issues
- Monitor all inbound/outbound customer package movements and escalate issues as required to protect the flight schedule
- Develop and execute effective service recovery plans as necessary
- Liaise with Amazon Air’s air carriers, ground handlers, and other service providers to help facilitate on-time operations
- Continually assess and communicate the operational status all assigned flights and/or gateways
- Review, analyze, and monitor present and forecast weather conditions for all assigned areas of operation
- Partner with all stakeholders to resolve irregularities, disruptions, cancellations, extended delays, or other impactful issues
- Escalate significant issues to NCC Air Operations Managers for visibility and resolution
- Monitor and manage AIR network capacity
- Monitor and manage capacity of ULDs and Bags across the AIR network
- Support leadership by helping analyze data, prepare reports, and provide other relevant information for operations meetings or executive leadership briefings
- Work variable shifts which will include days, nights, weekends, and holidays
- Travel up to 10% of the time
This position requires an employee’s full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon Air personnel, third-party contractors, airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory per-employment and, where permitted, post-hire drug testing.
Key job responsibilities
- Proactively monitor all aircraft movement activity to identify, address, and prevent potential issues
- Monitor all inbound/outbound customer package movements and escalate issues as required to protect the flight schedule
- Develop and execute effective service recovery plans as necessary
- Liaise with Amazon Air’s air carriers, ground handlers, and other service providers to help facilitate on-time operations
- Continually assess and communicate the operational status all assigned flights and/or gateways
- Review, analyze, and monitor present and forecast weather conditions for all assigned areas of operation
- Partner with all stakeholders to resolve irregularities, disruptions, cancellations, extended delays, or other impactful issues
- Escalate significant issues to NCC Air Operations Managers for visibility and resolution
- Monitor and manage AIR network capacity
- Monitor and manage capacity of ULDs and Bags across the AIR network
- Support leadership by helping analyze data, prepare reports, and provide other relevant information for operations meetings or executive leadership briefings
- Work variable shifts which will include days, nights, weekends, and holidays
- Travel up to 10% of the time
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