**Overview** ABM is hiring an **_Airline Passenger Service Assistant_** in _our_ **_T. F. Green International Airport_** _._ **SHIFTS AVAILABLE: 3PM - 12AM/CL** **FULLTIME | WEEKENDS REQUIRED** + MUST be available weekends and holidays + Time and a half on Sunday’s and observed holidays **SALARY: $14/hr. plus tips** + _The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data._ **Benefit Information:** + ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Front Line Team Members (https://www.abm.com/wp-content/uploads/2022/10/2023-Recruiting-Flyer-Frontline-10122022vEn.pdf) **_Airline Passenger Service Assistant_** who provides extraordinary customer service are known to increase their earning potential between $25-$100 per week (example only). Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable) **Essential Functions** + At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc. + Interact with passengers in a positive interpersonal way + Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights) + Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes **Primary Duties and Responsibilities:** + Safely transport passengers from gate-to-gate, curb-to-curb, or gate-to-curb dependent upon whether an in-terminal plan transfers, originating passenger or destination-arriving passenger. + At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc...) + Assist passengers at baggage claim as may be necessary + Dependent upon airport, coordinate with dispatcher for assignments + Coordinate with gate agents any wheelchair assisted passengers who will need gate agent assistance at time of boarding to board the aircraft + Interact with passengers in a positively interpersonal way + Assist passengers in any way necessary relative to professional passenger relations (i.e., providing directions, assisting with flight information, and any out-of-the-ordinary circumstances like delayed flights, etc...) + Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes + Complete thorough Incident Reports for any accidents or any out-of-the-ordinary events while transporting a passenger. **Qualifications:** + Must be 18 years of age or older + Wheelchair experience a plus + Customer Service Experience + 1 yr. of similar work experience + Must meet all requirements to receive approval for working in specific ATS environments (if applicable) REQNUMBER: 87684 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.