ABM is hiring an Airline Passenger Service Assistant in our T. F. Green Airport. 

FULLTIME | PARTTIME | FLEXIBLE SCHEDULING

May be scheduled for weekends and holidays when needed Time and a half on Sunday’s and observed holidays

SALARY:  $15/hr. plus tips

The pay listed is the hourly range or the hourly rate for this position.  A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. 

Benefit Information: 

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Front Line Team Members

Airline Passenger Service Assistant who provides extraordinary customer service are known to increase their earning potential between $25-$100 per week (example only).

Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable)

Parking is free for ABM employees!

Essential Functions

At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc. Interact with passengers in a positive interpersonal way Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights) Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes

Primary Duties and Responsibilities:

Safely transport passengers from gate-to-gate, curb-to-curb, or gate-to-curb dependent upon whether an in-terminal plan transfers, originating passenger or destination-arriving passenger. At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc...) Assist passengers at baggage claim as may be necessary Dependent upon airport, coordinate with dispatcher for assignments Coordinate with gate agents any wheelchair assisted passengers who will need gate agent assistance at time of boarding to board the aircraft Interact with passengers in a positively interpersonal way Assist passengers in any way necessary relative to professional passenger relations (i.e., providing directions, assisting with flight information, and any out-of-the-ordinary circumstances like delayed flights, etc...) Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes Complete thorough Incident Reports for any accidents or any out-of-the-ordinary events while transporting a passenger.

Qualifications:

Must be 18 years of age or older  Must meet all requirements to receive approval for working in specific ATS environments (if applicable) Customer Service Experience  1 yr. of similar work experience 

 

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