Company Description

Are you ready to take your career to the next level?

Airline Reservation Specialist with Spanish and English

Do you want to work for one of the biggest and well known European airline companies?
If you have the motivation, relevant experience and the desire to learn and develop in a multinational corporate environment, we encourage you to read all the details below and apply for the open position.


This would be the right role for you if you:

- Have excellent language skills in Spanish and English language.
- Have excellent communication skills.
- Have previous experience in a travel agency, airline reservations or similar role - this will be considered as an advantage.
- Have motivation for development.
- You are detailoriented.
- Are able to work on flexible shifts. (Current shifts cover from 07:00 to 00:00)

 

Job Description

ABOUT YOU:

You want to be part of a team which is responsible for providing an excellent customer care service to the clients of the airline company – via phone, chat and email.
You have excellent communication skills and you would be happy to support customers with reservations and flight changes in a polite and professional manner.
You want to work in friendly and positive environment.
You are looking for place where you can develop yourself professionally.


WE WILL GIVE YOU:

Very competitive salary.
Salary increases upon reached milestones.
Attractive performance incentives.
Other than the statutory taxes, we also offer our employees a unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Gift Vouchers;
Unique Training & Development Opportunities (E-learning & Classroom modules, International Certifications).

 

Qualifications

1. Language Proficiency

Fluency in Spanish and English: Must be able to communicate effectively in both languages (written and spoken) to assist a diverse clientele. The ability to handle customer inquiries, process reservations, and resolve issues in both languages is essential.

2. Educational Background

High School Diploma or GED: A basic educational requirement for this role.Bachelor’s Degree (preferred but not required): A degree in hospitality, travel, business, or a related field is advantageous, but not mandatory.

3. Experience

Customer Service Experience: Previous experience in customer-facing roles

4. Technical Skills

Basic Computer Skills: Competence in using computers, internet browsers, and email is necessary.Microsoft Office Skills: Familiarity with Microsoft Office (Word, Excel, Outlook) for basic administrative tasks and communication.

5. Key Competencies

Multitasking Ability: Capability to handle multiple tasks, such as answering customer calls, booking flights, processing payments, and managing other travel-related requests, all at the same time.Attention to Detail: Accuracy is crucial when entering reservation details, processing flight changes, and handling sensitive customer information.Problem-Solving Skills: Ability to quickly address and resolve booking issues, cancellations, or passenger complaints in a professional and empathetic manner.Organizational Skills: Managing reservations, cancellations, and schedule changes requires strong organizational skills.

6. Personal Attributes

Excellent Communication Skills: Strong verbal and written communication skills in both Spanish and English to ensure clear, concise, and friendly interactions with customers.Patience and Empathy: The role involves working with diverse customers, some of whom may be frustrated or confused. Patience and understanding are key.Cultural Sensitivity: Given the international nature of air travel, cultural awareness and respect for passengers from different backgrounds is important.

 

7. Work Conditions

Flexible Hours: Airline reservation specialists often work non-traditional hours, including evenings, weekends, and holidays.

These qualifications will help ensure that you are prepared to effectively support customers while utilizing both your language and technical skills in a fast-paced environment! 

Additional Information

MORE REASONS TO JOIN US: 

Fully digital employee services through eSignature. 
Employee assistance program, including 24/7 access to psychological support. 
Employee discounts portal featuring over 20 exclusive discounts. 
Employee referral program. 
Rewards and recognition program.  
Parking available, according to the company's policy. 
Multisport card partially covered by the company. 
In-house learning and development portals with training options for certification. 
Multiple events organized for employee engagement and wellness initiatives. 
Gift for birth or adoption. 
Corporate social responsibility events and team buildings. 
Exposure to global business knowhow. 
Are You Ready to Soar in Your Career? 

Join us at Sutherland Bulgaria and begin an extraordinary career in the exciting world of airline hospitality as an Airline Reservation Specialist. 

It’s not just a job, it’s your career!