Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to carry out the Child and Youth Services Programs' clerical, administrative, and building maintenance responsibilities. Answers and handles phone calls and welcomes guests. oversees daily financial reports, paperwork, supplies, and records. use a variety of office automation software features to generate a broad range of papers. Responsibilities Gathers and summarizes information from files and documents for supervisors or other staff members use in responding to inquiries Based on the knowledge of the organization and its programs and operations, refers telephone calls and visitors to appropriate staff or office Maintains, purges, and disposes of office records/files in accordance with established regulations and procedures Uses word processing software to create, copy, edit, store, retrieve, and print forms, spreadsheets, funds ledgers, schedules, memos, letters, standardized documents, and lengthy reports Requirements Conditions of Employment Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions for Miscellaneous Clerk and Assistant Series 0303 located here. SPECIALIZED EXPERIENCE: I have, or will have within 120 days of the closing date of this announcement, at least one year of specialized experience at the next lower broadband NK-01, equivalent to next lower grade (GS-04) in Federal Service or equivalent in other pay systems. Specialized experience is described as: knowledge of child care programs and procedures related to Child Development and Youth operations; knowledge of the organizational functions and services to answer inquiries or refer to the responsible staff member; knowledge of administrative policies or regulations to maintain files or records and perform clerical assignments; knowledge of duties, priorities, commitments, policies, and program goals of the organization sufficient to perform non-routine assignments, such as independently noting and following up on commitments made at meetings/conferences, advising others on preparing correspondence, requirements for various reports, and interpreting new instructions and procedure. All applicants must be able to type 40 words per minute. Must have the ability to type a min of 40 WPM. Must upload an authorized proficiency certificate or self-certify proficiency in the assessment tool. NOTE: You will be considered INELIGIBLE if no information is provided concerning typing speed. OR EDUCATION: Four years education successfully completed above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of office functions to screen telephone calls and visitors, prepare and review correspondence, and perform other administrative work of the organization. Knowledge of automated and/or physical filing systems and procedures and the subject matter content of the materials being processed. Knowledge of format of clerical procedures to arrange a variety of material from different sources. Knowledge of Child and Youth Services programs and procedures. Skill in typing, a qualified typist is required. Ability to locate, assembles, and composes information for routine reports, inquiries, and non-technical correspondence, Ability to communicate effectively, both orally and in writing, using tact and courtesy. Ability to plan, organize work, and meet deadlines. Ability to lead employees in the accomplishment of work assignments. Ideal Candidate (This will not be used for qualification purposes): Proficient in the use of Tongue and Quill, Microsoft Office, Outlook and Child and Youth Programs Business Management System. Superior Customer Service skills when dealing with in person, phone in and electronic correspondence. Highly organized. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education ARE YOU USING YOUR EDUCATION TO QUALIFY? If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcripts with the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location. Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information. 120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur. Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist. Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement. Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here. 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