Chicago, IL, US
25 days ago
Airport Agent - Customer Service HUB Admin
Welcome page Returning Candidate? Log back in! Airport Agent - Customer Service HUB Admin Job Locations US-IL-Chicago ID 2024-9299 Category Customer Service Airport Operations Position Type Regular Full-Time Location : Name Chicago O'Hare International Airport Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on!  Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

Amazing employee flight privileges within the American Airlines global networkTraining and development programs to take your career to the next levelComprehensive health and life benefits (subject to location)

Pay rate: $18.22 / hr

Responsibilities

Are you a detail oriented and organized individual that wants to take your career to the next level? Do you desire a career in public service? Do you enjoy working as part of a team and making a difference in your community? If you answered yes to any of these, Envoy Air invites you to join our team!

 

STATEMENT OF ESSENTIAL JOB DUTIES

Receives, processes and evaluates airport security badge applicant information and reviews identification and immigration status documents; processes airport security badges after ensuring applicant has met all federally-mandated airport badging requirements.Performs Criminal History Records Check (CHRC) and Security Threat Assessments (STA) for applicants; verifies current badge holders are authorized through the Rap-Back program.Fingerprints applicants using the Automated Fingerprint Identification System (AFIS) for electronic transmission to the approved channeler; reviews results from TSA and FBI.Tracks applicants who fail to successfully complete a STA or CHRC, or are disqualified. Reports to Airport Security Coordinator (ASC) and revokes access to badge holders if necessary. Tracks associated costs/charges of applicants.Coordinates TSA required security training classes for badge holders.Responds to routine requests for information concerning the ID badging process, security requirements, background investigations, and training requirements.Audits staff, tenants, companies, to verify active, inactive, and unaccounted for vehicle permits and security badges.Files and maintains records according to Airport's policies and procedure and in compliance with TSA regulations.Assists with audits conducted by TSA and other governmental agencies.Must be proficient in Microsoft excel and other Window programs.


STATEMENT OF OTHER JOB DUTIES

Assists with the coordination of airport special events.Assists with the coordination of hiring events.Provides Administrative support as needed in other areas.Performs other duties as required. Qualifications

Who are we looking for?

 

Requirements

Minimum age: 18High school diploma, GED, or international equivalentValid, unexpired and unsuspended driver's license; some license restrictions may prohibit a candidate from qualifying for this positionWilling and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days offFlexible to work additional hours with short notice when operationally necessaryMust be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.Must be customer focused, detail oriented, and interested in the airline industryMust be comfortable working with computers and ability to learn new computer programsMust be able to read, write, fluently speak, and understand the English languagePossess the legal right to work in the United StatesDemonstrated ability to communicate verbally and in writingStrong organizational, interpersonal, negotiation, and leadership skills preferredAbove average attendance preferredAbility to read, write, fluently speak, and understand Spanish (in some locations) preferredOne year of customer service experience preferredPrior training and/or curriculum development experience preferredExperience using Word and Excel preferred

 

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

 

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

 

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.

 

 

Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQs

Software Powered by iCIMS
www.icims.com

Confirm your E-mail: Send Email