Job Description:

Airport Butler provides a personalized and an unsurpassed concierge service to travelers in approximately 25 airports in the United States and Canada.  The service is independent from airlines and customized for any who wants to experience a personalized service and extra care when arriving, departing, or connecting through an airport. Our clients are primarily made up of executives, inexperienced travelers, families, senior citizens, celebrities, and small group travel.

The Concierge Agent is responsible to provide meet-and-greet services to our clients, assisting them with every part of the airport process. Demonstrate excellent customer service making sure that every client experience is absolutely a positive one, and that their needs are meet in a manner that reflects positively on the company.  

Responsibilities:

Greet clients curbside upon arrival to the airport, assist with the check-in process, stay with the client assisting in their needs until they are safely onboard and on their way to the next destinationGreet arriving clients at the gate, assist with luggage collection, and ensure they connect with their appropriate ground transportation.Assist with check-in and ticketingAssist with baggage collection or drop-offAssist clients with connecting flights as neededKnowledge of the airport layout to assist clients navigate through the airport and direct them to the various amenities (restaurants, lounges, shops, restrooms, airline ticket counter, and gate information, etc.)Assist with arranging for pre-boarding flightCommunicates with the Guest Experience Center (GEC)Develop and maintain professional rapport with regulating agencies and airlines within the airportExhibit upmost confidentiality with clients and client informationMaintain strict adherence to escorting protocol within the airportUtilize Airport Butler systems to manage service details and communicate with clientsOther duties as assigned

Required Qualifications:

High School Diploma or equivalentMust possess current authorization to work in the US, and a valid driver's licenseMust own smartphone with a mobile operating system of (Android) 5+ or (Apple) 11+, and be willing to download apps required by AGI/Airport Butler for operational and data privacy purposes – partial reimbursement of service plan will be paid monthlyExcellent written and communication skillsMust wear company uniform as outlined and conform to all grooming standardsMust be flexible in work schedule to match the demand for services to include nights, weekends, and holidaysMust be able to stand and walk for long periods of time and lift up to 70 lbs.Ability to work under pressure with a minimal supervisionHigh proficiency of computer and smartphone skills, including smartphone applicationsAbility to read and interpret documents such as operating and procedural manualsMust be able to stand and walk for long periods of time and lift up to 70 lbs.Must, after training, be able to efficiently use Airport Butler’s automated reservation system, scheduling application, and communication technology(2) years experience in delivering luxury/VIP type services to high-end customers and/or airport/airline hospitality service experience

Preferred Qualifications:

Passionate approach to customer service, positive attitude, strong work ethic, exceptional organizational skillsDemonstrated ability to solve problems proactively and creativelyDemonstrated ability to collaborate with other employees to overcome abnormal situationsHigh level of cultural awarenessExcellent internal and external customer service skills to handle all client’s needs, concerns, and accommodationsAbility to work in a hectic, stressful environment while delivering a very calm, positive, efficient, and comforting serviceAdapt to an ever-changing environment and be resilientMulti-lingual is a plus

21.50 - 23.40

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.