You are a customer service enthusiast. Knowing you've achieved great customer satisfaction means everything to you. It does for us, too.
Sodexo Live's! Airport Lounge Segment is seeking an Airport Lounge Manager at Los Angeles International Airport (LAX). As a Lounge Manager for this elite club/lounge, you will have responsibility for daily food and beverage operations and service staff including bartenders, food attendants and custodial staff. This is a hands-on manager role. The ideal candidate will have food service/restaurant knowledge, hospitality, bar service experience, appearance care, a strong eye for detail and overall excellent service standards. Most importantly, this manager will be a true team leader and will lead our associates in exceeding guest expectations.
The successful candidate will:
have oversight of daily food operations and deliver a high-quality product;achieve company and client financial targets and goals;develop and maintain client and customer/guest relationships;motivate, coach, mentor and develop frontline (hourly) staff; and/orensure Sodexo standards are met to include compliance with company food and physical safety programs.have union management experience.
Is this opportunity right for you? We are looking for candidates who:
have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization;possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service;exhibit flexibility to take on additional responsibilities as needed; and/ordemonstrate working knowledge of automated food inventory, ordering, production and management systems as well as menu graphics programs.
The work schedule will include a variety of shifts which includes evenings and weekends to best support the airport club business. Must be flexible to work 2nd shift until close at 1:30AM).
BENEFITS: Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. **Paid airport parking.
Learn more about our Airline Lounges: Click Here
Away from the hustle and bustle of the airport, the airport lounges are dedicated spaces for elite passengers to relax, rejuvenate and enjoy chef created dishes or order from the full-service bar which serves premium wine and spirits.
Working for Sodexo:
Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. The diversity of Sodexo’s client services means that your financial career can grow in a variety of directions. Whether you want to support corporate finances or support unit-level financials, you can build your career based on your interests in the varied services Sodexo offers its clients.
What We Offer
Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.
Qualifications & RequirementsBasic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.