Position Information Position Information

Posting Title Airport Operations Communications Specialist Senior (Airport Communications Division only) Job Requisition Number COA092921 Position Number 116329 Job Type Full-Time Division Name Av - Communications Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of PBX or Emergency (law enforcement, transportation security administration, emergency medical, fire department or military) call-taking or dispatching experience, or operating a 2-way or multi-channel radio, plus one (1) year of experience working in airport communications or airport security or operations communications center.

Licenses or Certifications: Valid Texas Class C Driver License. Must be able to pass a criminal background check and obtain and maintain Federally-mandated security clearances required to work at an airport. Notes to Applicants

POSITION OVERVIEW This position provides leadership and monitors the performance of Airport Operations Communication Specialists who are responsible for all Aviation Department dispatch services, work order entries, security system management, CCTV management, escort management, and emergency response located at Austin-Bergstrom International Airport (AUS) Airport Communication Center (AOC). Duties include: answering emergency and non-emergency phone calls, determining nature of requests, submitting work orders and taking messages when necessary; initiating, entering, and updating the Emergency Notification System during emergency and non-emergency situations; providing customer service to the general public, Austin-Bergstrom
International Airport and City of Austin employees, government agencies, and other tenants by providing information and coordinating assistance as required.

ASSESSMENTA skills assessment will be required for this position.

DRIVER’S REQUIREMENTThis position must travel between various locations as part of the regular job duties and the individual will be required to drive a City vehicle. Position will also be required to drive on the AOA.

This position requires a Valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Job Offer is contingent on having a driving record that meets the City’s Driver Record Evaluation Standards.

APPLICATION INFORMATION

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application.
VETERAN Veteran candidates will be required to provide a copy of their DD214 at the time of interview.
ESSENTIAL PERSONNELThis position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled.
CRIMINAL HISTORY RECORDS CHECKThe top candidate will be subject to a minimum 10 year criminal background check and security threat assessment.
GOOD STANDING – DEPARTMENT/DIVISION EMPLOYEES Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified.
LANGUAGE Must have the ability to read, write, and fluently speak in English.
SHIFT INCENTIVE Shift work includes shift differential incentive for evening and night shifts and weekends.
OVERTIMEOvertime may be required with or without notice.
WORK HOURSShift may change according to departmental needs; work hours may include after hours, holidays, and weekend work.
DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS. Pay Range $26.61 – $31.87 Hours Core Hours:
Sunday – Saturday 5:00 AM – 3:00 PM 12:00 PM – 10:00 PM 9:00 PM – 7:00 PM

Rotating shirts and days off

Hours may change depending on departmental needs.
Work hours may include after-hours, holidays, and weekend work. Job Close Date 12/27/2024 Type of Posting Division Only Department Aviation Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location Austin Bergstrom International Airport (AUS) Preferred Qualifications Preferred Experience: Experience in Airport Operations Center in a medium or large hub airport Technical knowledge of AUS security software and troubleshooting techniques Experience balancing priorities in a fast-paced work communications environment without direction Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Provides leadership, training, coaching, and assistance to AOC Specialists as a subject matter expert in airport operations communications procedures and the use of related AOC software, systems, and equipment. Acts as shift supervisor in the absence of the shift supervisor and routinely records data concerning shift activities to track operational activities. Provide input on subordinates’ performance evaluations. Conducts training, provides direction and input to frontline staff, and assists in the resolution of difficult or complex calls. Participates in human resources matters when necessary and upon request. Serves as the AOC Computer Aided Dispatch (CAD) records retention representative. Maintains a strong relationship with public safety communications agencies. Ensures AOC staff maintain appropriate Texas Crime Information Center (TCIC)/National Crime Information Center (NCIC) training and certifications. Acts as POC for Public Information Requests (PIRs) and provide responses within established deadlines. Monitors, reacts, and directs efforts and resources required to maintain, preserve, and enforce airport procedures and Federal regulatory requirements regarding the safety and security of the airport. Maintains awareness of all systems, alarms, and monitoring devices used in a centralized environment to ensure continuity and safety of operations for the airport, employees, and the traveling public. Coordinates inter-departmental operations during emergency situations, coordinates internal and multi-agency joint response, and lead various projects, etc. Analyzes information, prioritizes calls, and decides which agency should respond and which notifications are required. Provides positive customer service experience through use of professional, courteous, and tactful skills. Performs duties and responsibilities of the Airport Communication Specialist position when necessary.

Responsibilities- Supervision and/or Leadership Exercised:May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Knowledge of airport operations. Knowledge of Federal, State, and Local laws. Knowledge of City practices, policies, and procedures. Knowledge of safety practices and procedures. Knowledge of policies, procedures, and strategies to promote effective Local, State, or national security operations for the protection of people, data, and property. Knowledge of supervisory and managerial techniques and principles. Skill in oral and written communications. Skill in handling multiple tasks and prioritizing. Skill in using computers and related security software. Skill in planning and organizing. Ability to quickly recognize and analyze irregular events. Ability to work with frequent interruptions and changes in priority. Ability to stay informed of airport operational and security issues. Ability to establish and maintain good working relationships with other City employees and the public. Ability to train others.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions

Required fields are indicated with an asterisk (*).

* The minimum requirements of this position are graduation from an accredited high school or equivalent, plus two (2) years of PBX or Emergency (law enforcement, transportation security administration, emergency medical, fire department or military) call-taking or dispatching experience, or operating a 2-way or multi-channel radio, plus one (1) year of experience working in airport communications or airport security or operations communications center. Do you meet this requirement? Yes No * Are you a current Aviation Communications Division Employee? Yes No * This position requires a valid Texas Class C Driver License. Do you have a valid Texas Class C Driver License or, if selected for this position, do you have the ability to acquire a valid Texas Class C Driver License by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * Do you have experience working in an Airport Operations Center in a medium or large hub airport? Yes No * Do you have technical knowledge of AUS security software and troubleshooting techniques? Yes No * Do you have experience balancing priorities in a fast-paced work communications environment without direction? Yes No * The Transportation Security Administration (TSA-division of the USA Dept. of Homeland Security) requires all employees of the Austin-Bergstrom International Airport to pass a minimum 10-year criminal background investigation and security threat assessment. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Check to be hired. I acknowledge and understand this position requires a 10-year Criminal Background Investigation and security threat assessment Optional & Required Documents Required Documents Optional Documents