Job Title:

Akamai Engineer

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

* Challenge Conventions

* Deliver outcomes unimagined

* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Title: Akamai Engineer

Location: Overland Park, KS

The CDNWAF Platform Eng Application resource collaborates and partners with IT, Cyber, Digital, Product, application owners, infrastructure owners, architects, and developers to design, develop, operate and integrate CDN and WAF, security tools such as web application firewalls and bot mitigation to protect client websites and mobile apps.This role also collaborates with cyber, corporate security fraud teams, privacy teams, and incident response teams in investigations related to websites, applications and digital and front-line services.This individual is responsible for the analysis, design, architecture, site reliability, implementation, and maintenance of the automation tasks for our platform, operations, system engineer.This individual is also responsible for collaborating with application owners and security vendors to update/tune Web Application Firewall (WAF) and bot mitigation security policies – directly and indirectly impacts.Work with Akamai's suite of products & services, you are involved in every facet of Akamai's customized servicesMonitoring, troubleshooting and resolving server and platform, application, network problemsWorking with various internal/external stakeholders to narrow down problems and achieve resolutionEnsuring SLAs are achieved, and Web Platform Operations work quality expectations are met; defining, enforcing and operating the SRE roles of service level indicators and objectives and error budgets.Ensuring the accuracy of the Platform Operations procedures/documents, runbooksDiagnosing troubles identified by platform, infrastructure, application, network, monitoring and working to resolve issuesActing as an escalation pointHands on knowledge of architecture, client/server and distributed computing concepts Hands on knowledge of web, app (IOS, Android) routing and network/content delivery protocols and methodsHands on knowledge of full-stack web and web application(s), including frameworks such in JavaScript, Typescript and Angular, React.Strong or Unix Operating & Administration skills Strong understanding of networking protocols: DNS, HTTP, SSL, SMTP, TCP Excellent oral and written communication skills Proven customer/client service skills. Candidates must have good oral and written communication skills in English Flexibility to work weekend & extended, on-call shifts Monitor mission critical systems and infrastructure to ensure proper function with a focus on continuous improvement and optimization Identify and investigate bottlenecks and latency issues and implement strategies to proactively address potential challenges Measure and analyse system health at granular and holistic levels and leverage data to drive decision making, continually innovating and scaling systems to meet business objectives Provide operational support as needed; identify, investigate, and resolve complex technical issues as they arise Serve as a technical and strategic advisor to leadership on technologies and methodologies to scale systems and optimize their availability and performance 

Qualifications 

Self-starter takes ownership.Onshore roles:  reside in KS and be in office in KS corporate offices.5 - 10 years of progressive experience in cloud engineering, site reliability engineering, DevOps, system infrastructure, full stack web platform development or a related technical role Deep knowledge of and experience with cloud infrastructure services (GCP, AWS, Kubernetes) Strong scripting and coding ability across multiple languages and technologies Proven experience optimizing reliability and performance and scaling technical infrastructure in a fast paced and collaborative environment Strong analytical skills and ability to provide data driven recommendations for critical decision making, mainly around system reconfiguration and improvement Willingness and ability to be \"on call\" to address unforeseen issues outside of normal working hours as needed Akamai CDN, Imperva CDN, Fastly, CloudFrontPerformance, web acceleration techniquesEssential observability engineering for ensuring system health, optimizing performance, and maintaining infrastructure reliability.

#LI-Onsite

#ConcentrixCatalyst

Location:

USA Lenexa 14121 West 95th St., Santa Fe 95 Business Park

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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