ProMedica Toledo Hospital is one of the largest acute-care facilities in the region. Our 794-bed hospital is staffed by more than 4,800 professional healthcare employees who serve a 27-county area throughout northwest Ohio and southeast Michigan. We also have the area’s largest board-certified medical staff, which is made up of more than 1,000 primary care and specialty physicians. Excellent customer service skills and the ability to work in a fast-paced environment are a must. In addition, for 15 consecutive years, residents of Greater Toledo have named us the Consumer Choice Award winner in our market. In fact, we’re the only hospital in northwest Ohio to receive this honor.

REPORTING RELATIONSHIPS/SUPERVISORY RESPONSIBILITIES

Reports to the Respiratory or Radiology department leadership. No direct reports.

POSITION SUMMARY

Key member of a patient-centric care delivery model for high-quality service within the hospital setting. Performs at or above the standards of care set for the superior patient experience in clinical and non-clinical settings. Will learn how to proficiently and effectively navigate through multiple information technology platforms/applications, equipment, and processes to provide the best support, practices/protocols and value-based care.

ACCOUNTABILITIES

1. Maintains departmental equipment and facilities in designated areas in a clean, orderly condition and in compliance with infection control guidelines.

2. Provides excellent patient service by documenting information accurately, promptly, and legibly in order to meet regulatory or medical record requirements. Utilizes medical charts, forms, practice management systems and all forms of electronic communication efficiently.

3. Provides for a safe patient experience through adherence to clinical protocols, regulatory requirements, manufacturer standards and reports any potential equipment malfunctions or safety violations.

4. Prepares equipment and supplies under the direction of clinical staff

5. Demonstrates proficiency and skill in EKGs and other activities as directed by a licensed respiratory therapist or radiology technologist

6. Transportation of patients

7. Maintains clean and stocked exams or store rooms

8. Assist clinical staff in procedures and task as directed

9. Promotes a strong commitment towards achieving outstanding internal and external customer satisfaction and superior patient experience.

10. Performs other duties as assigned that support core values.