Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Pourquoi ce poste existe :

Depuis 2014, Bristol Myers Squibb a mis en place une stratégie d'Expérience Client pour garantir une culture orientée client, favorisant ainsi la performance et la transformation de l'entreprise. Afin de mieux répondre aux attentes des différentes unités commerciales (ImmunoScience, Immuno-Oncologie et Cardiologie), nous souhaitons renforcer notre équipe.

Description du poste :

Chez Bristol Myers Squibb, nous avons pour ambition de transformer la vie des patients grâce à la science. Nos domaines d'expertise incluent l'oncologie, l'hématologie, l'immunologie et les maladies cardiovasculaires. Nous disposons de l'un des pipelines les plus prometteurs et diversifiés de l'industrie pharmaceutique. Notre culture est empreinte d'humanité et chaque innovation apporte des changements significatifs. Rejoignez-nous et faites la différence !

Activités principales :

Intégration du service Customer insights and engagement d’un laboratoire pharmaceutique pour participer à la transformation et au développement de la Culture Client sur la Business Unit ONCOLOGIE et HEMATOLOGIE.Gestion des dossiers insights clients et enquêtes de satisfaction client pour les BU Oncologie et Hématologie : Mesurer l’expérience client des médecins et professionnels de santé, analyser les résultats et les partager aux équipes commerciales en vu d’améliorer les services, outils et événements.Analyser les retours clients afin de comprendre les raisons d’insatisfaction et de satisfaction et faire des recommandations d’améliorationAccompagner les équipes dans le développement de l’orientation client et l’utilisation des insights clients pour la construction de services, plan tactique en lien avec les brands en Oncologie et hématologie.Suivre et communiquer les KPI insights clients : NPS, Satisfaction client, dashboard POWER BIPilotage des outils de mesure de l'expérience client, et organisation des évolutions techniques et métiers de ces outils.Participation à la mise en place de workshops cross-fonctionnels sur le design des parcours clients, personaes et idéation d’expérience client.Développement et pilotage des formations Expérience Client, animation des formations et coaching d’équipe.

Compétences requises :

Intérêt pour l’expérience client (CRM, marketing de la relation client, expérience client, culture client).Forte Orientation clientBonne maitrise de la communication écrite et oraleConnaissance des méthodes de construction d’un parcours clientSens du client, sens du contact humain, curiosité, réactivité et dynamisme.Force de proposition, autonomie, rigueur.Maîtrise de l'anglais (réunions internationales fréquentes).Forte capacité de synthèse et d’analyse.Capacité à gérer plusieurs projets simultanément.Maîtrise du pack Office (Notamment Excel et power point).Connaissance des indicateurs de mesure de la satisfaction client (COS, NPS, CES).Connaissance du secteur de la santé et de la pharmacie est un plus (pas obligatoire pour postuler à ce poste).

Profil recherché :

Étudiant(e) en Master, avec une formation en marketing, gestion de projet ou expérience client. Master 1 et/ou Master 2

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.