Company :HM Health SolutionsJob Description : 

JOB SUMMARY

Provide technology administration services in support of the Alteryx software tool that empowers our internal and external customers to communicate effectively and make better business decisions.

ESSENTIAL RESPONSIBILITIES

Troubleshoot and resolve technical issues affecting the infrastructure of the information technology services supported by the team.Provide support to project teams and end users of the information technology services and their associated enterprise software platforms.Regularly monitor the infrastructure using approved tools, such as, Dynatrace, SCOM, Splunk and automated scripts to ensure the enterprise software applications are performing at optimal levels to meet all service level objectives.Work with senior team members to determine root cause of problems, and resolve complex problems returning services to normal levels. Execute software deployments between environments in the software development lifecycle as requested by project teams or end users.Assist in the recovery of content for the platform with a senior team member for the supported hardware and software environments as required.Participate in the application of software upgrades, patches, and configuration changes.Participate on the on-call rotation to support the infrastructure for the information technology services supported by the team.Work with senior team members to apply security permissions to the software to ensure appropriate data segregation in a multi-tenant environment. Assure compliance to required corporate standards, procedures, guidelines and processes, including audits.Other duties as required.

QUALIFICATIONS

Required

Associate's Degree in Information Technology or 3 years relevant and progressive experience in lieu0 - 1 years of IS/IT

Preferred

Bachelor's Degree in Information Technology1 - 3 years of IS/IT

Any relevant work experience managing the infrastructure and software in a Windows environment would be helpful

KEY SKILLS

Communication SkillsInformation TechnologyTechnology Services

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

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